The Houston Museum of Natural Science Essay Example | Topics and Well Written Essays - 500 words

The Houston Museum of Natural Science - Essay Example The colours of the stones or gems are very pleasing to the eyes. It adds to the effect of the object being antique. The person in the object is wearing a gold necklace portraying a man with wealth or power. I really like the object. It is very antique. It also opens us to understanding the culture and history of Ukraine. The image shows us that the people in earlier times already are very creative. They incorporated animal sculptures and sacred symbols. 2. This art piece shows us that Texas has an epic history and a diverse geography. The image shows us three different persons. I believe these persons are three of the most popular legendary persons in Texas. Though I am not familiar with the history and legends of the State of Texas, this art piece shows us that the people in Texas knew how to give respect and pay tribute to their legends or heroes. The image shows the max of the state and three persons. The three persons are painted naturally by the painter. The two persons looked l ike they were wealthy and powerful. The third person looked like a leader of the army. The map of Texas was used a background of the three persons. This just shows that Texas has a lot of legendary people. I liked how the painter wanted to communicate to the people who are looking at his art work. Even at first look, you will really think that those persons in the image are known in their state and might have contributed greatly in the history of their place.

Importance of and Benefits of Good Customer Service

Importance of and Benefits of Good Customer Service Chapter 1 Introduction: Providing Quality customers service is one of the practical jobs that cannot be learned without experience, so it is very much important to deliver the best possible quality service to all the customers. When studied and analysed carefully about the importance of customers to organisation , the researcher found out that the cost difference between getting a new customer compared to retaining a current customer is that it costs 7 times as much as bringing in a new customer, than to keep an existing one. Eddy. B.W (1983); Therefore we must ensure loyalty with our customers through utilizing all the back to basics of customer service. The customers change the organisation or leave because of a lack of attention that is given to them When customers go to any of the organisation, there grows an opportunity to improve or worsen the relationship with the customers. Hopefully each and every organization wants to improve the relationship with the customers. Saunders, J A. (2004) Thus utilizing this opportunity as one of the precious one, a good impression can be created by satisfying each and every need and wants of the customer from the organisation. It is in fact tough and hard to do so, but it is not impossible. 1.1 Aim: To make a review on the need of quality Customer service in the Brassiere Restaurant Hilton Hotel As we know, each and every individual in this world is a customer to each other which are linked like a world wide websites. Providing the quality customer service is the need of the Hilton Hotel from every department because customers are their building blocks, and if the blocks are not sufficient the probability of declining and closing down the business rises. The Brassiere is a Samplecontinental cuisineat this celebrated Paddington restaurant. The Brassiere brings asumptuous menuserving breakfast, lunch and dinner for up to 160 guests. Patrons of the Hilton London Paddington enjoy a comfortable atmosphere for relaxed dining Customers want proper attention and timely service as they pay for each and every activity. A very frequently uprising question in every manager or the executive bodies of the Hilton Hotel Restaurant is the importance of customer service. Thus the main endeavour of this examination is to find the need of quality customer service in the Brassiere of Hilton Paddington Which is empathetic, supportive and accessible. The system utilized by Hilton Paddington to measure the guest satisfaction level is widely known as SALT, which means Satisfaction and Loyalty Tracking Survey. This is a system designed by Hilton and is updated daily. Different Department has different scores which at the end is the overall score. This determines the areas and the department that needs to improve and take the score high. (Hilton Hotel Paddington, 23rd March 2009). 1.2 Objectives: It is often said and extensively accepted that, eminence customer service is the keystone to all service-oriented business. Yet the words and concept are often not fully comprehended by many within the service providing department (Brassiere of Hilton Hotel). The objectives of this research is to, Study the importance of quality customer service in the Brassiere To understand the benefits of Good customer service to Brassiere. To find the factors affecting Good customer service in the Restaurant, To study the techniques used by Hilton employees to satisfy Guests. Find proper way to satisfy guest and increase the revenue of the Hotel. Criticism and appreciation on the customer service level of Hilton Brassiere. It is very difficult to track down the factors that affect the delivery of customer service, but the techniques and comments can lead us to determine it. There is no mystery to solve it but a simple understanding is enough. Every hotel gives service but something small and extra-ordinary from Hilton Brassiere will raise the satisfaction level. So the above objectives have to be met in order to keep the business in good level. 1.3 Rationale The underlying principle for the research on the Need of quality customer service in Brassiere Restaurant of Hilton Hotel is to clearly understand and manipulate the standard and rectify its standard. To meet the need and wants of the customers by deploying some basic principles of Quality Customer Service in each and every step while dealing with the customers as a professional. This helps to bring the improvement in Hiltons Brassiere SALT score as the level of customer service is standardized. SALT scores can be increased by considering the following given points: Standard Service, Diversity and Equality, Physical access, Timeliness and Civility, Handling Complaints, making appeals, installing variations and choices and official language equality in both external and internal customers. 1.5 Summary: Customer servicelevel of Brassiere, Hilton is a series of conducts designed to enhance the level of customer satisfaction that is, the feeling that a product or service has met the guests expectation. To understand the importance of Quality customer service in Brassiere, and to deliver it accordingly is one of the major task of the Hospitality staffs. Quality customer service plays a vital role in creating a good and positive impact to each and every one who comes and goes in Hilton Paddington Hotel. To survive in todays highly-competitive global marketplace of business and customer service, Hilton has improved and is on the way to reach excellence in their quality products and service. So Quality customer service in current market matters a lot and is the key route towards growth and success of the Hiltons Brassiere and the Hotel itself. Chapter 2 Literature Review: Introduction: Defining quality customer service and its components is a form that is actionable in the workplace is an important endeavour that an organisation should not take lightly. The quality of service must be kept always in a high standard either the organisation is medium or large sized business. Customers are so critical that they always look for value for money oriented products and services. So to attract more customers towards the particular business the level of service standard must me raised and carried consistently in each and every step while dealing with the customers. Without a clear and unambiguous definition of service quality, employees will be left with vague instructions and technique on improving and delivering service quality within the workplace. The result will be that each employee will be left to form and act upon his or her own definition of quality customer service which, more often than not, may be incomplete or inaccurate. This paper will review and analyse the literature on need of quality customers service, particularly those that delineate its components as well as those that provide links to behavioural intentions. Various thoughts are put into to understand the need of quality customer service in the hospitality industry as well as in other sectors. As per PZB (Parasuraman, Zeithaml Berr) RATER method, we can see and find the level of quality customer service delivered in every aspect and in every organization. R: Ability to perform the promised service dependably and accurately. Assurance: Knowledge and courtesy of employees and their ability to Inspire trust and confidence. Tangibles: Appearance of physical facilities, equipment, personnel, and Communication materials. Empathy: Caring, individualized attention the firm provides its customers. Responsiveness: Willingness to help customers and provide prompt Service. Quality Service: PZ (Parasuraman, Zeithaml ) defines quality customer service as the degree and direction of discrepancy between customers service perceptions and expectations (2006). Thus if the perception is higher than expectation, then the service is said to be of high quality. Likewise, when expectation is higher than perception, the service is said to be of low quality. Realising that there was not enough literature to produce a rigorous understanding of service quality and its determinants, PZB (1985) conducted an exploratory investigation to formally delineate service quality. Their investigation was composed of interviews with executives from four types of service businesses (i.e. retail banking, credit card, securities brokerage, and production repair and maintenance) as well as a number of focus groups composed of individuals who have recently received services from those businesses. Quality Service Process: One of the results of this investigation was the identification of ten determinants of service process quality. PZB (1985) listed them as follows: Reliability: Involves consistency of performance and dependability. Responsiveness: Concerns the willingness or readiness of employees to provide service. Competence: Means possession of the required skills and knowledge to perform the service. Access: Involves approachability and ease of contact. Courtesy: Involves politeness, respect, consideration, and friendliness of contact personnel (including receptionists, telephone operators, etc.). Communication: Means keeping customers informed in language they can understand and listening to them. It may mean that the company has to adjust its language for different consumers-increasing the level of sophistication with a well-educated customer and speaking simply and plainly with a novice. Credibility: Involves trustworthiness, believability, honesty. It involves having the customers best interests at heart. Security: Is the freedom from danger, risk, or doubt. Understanding/ Knowing the Customers: Involves making the effort to understand the customers needs. Tangible: Include the physical evidence of the service. The SERVQUAL instrument has been the predominant method used to measure consumers perceptions of service quality. It has five generic dimensions or factors and is stated as follows (van Iwaarden et al., 2003): (2) Reliability: Ability to perform the promised service dependably and accurately. (3) Responsiveness: Willingness to help customers and provide prompt service. (4) Assurance: (including competence, courtesy, credibility and security). Knowledge and courtesy of employees and their ability to inspire trust and confidence. (1) Tangibles: Physical facilities, equipment and appearance of personnel. (5) Empathy : (including access, communication, understanding the customer). Caring and individualized attention that the firm provides to its customers. (Gronroos, 1982; Lewis and Booms, 1983; Parasuraman et al. 1985). Customer Satisfaction: The relationship between customer satisfaction and loyalty can be divided into three categories. The first is extracted from the management of service literature. This study accommodates service and customer satisfaction as an antecedent of customer loyalty towards the company, which in turn influences the profitability, (Anderson et al, 1994). The second focuses on the individual level and contains mainly studied customer retention by customer purchase intention. This constitutes important shortcoming retention by the customer purchase intention. (Chandon et al, 2005). The third group focuses on the satisfaction loyalty link on the basis of individual level with the real purchase data. This group has tendered to reveal a weak or insignificant relationship between satisfactions and repurchase behaviours.(Bolton, 1998; Mittal and Kamakara, 2001). Customer Perception: One of the obvious difficulties in meeting customers expectations is that Perception is Reality. The way that customers perceive the staff is the only reality that matters to them. Therefore everything done for customers affects the customers perception of the organisation, and different customers can perceive the same service level differently. (Stuart Emmitt, 2000). Chapter 3: Introduction to Methodology 3.1 Introduction: Adissertation methodologyon the above topic on Quality customer service in Brassiere of Hilton Hotel Paddington is truly divided into two definite parts. These are the process of data gathering and then the process of data analysis on the concerned topic. Both of the parameters are important aspects in researching because these helped the researcher to gather the most in a good time. These items induced the credibility level of the results and findings. Data gathering methods utilized according to the preference of the researcher are listed below: 3.2 Research approach: To accumulate the required information, two specific research approaches has been used, which are as follows, a) Primary Research: This research approach involves the collection of data that does not already exist; this is done through numerous forms, including questionnaires to the manager, staffs and to the selected customers. This information has been collected from things like questionnaires, magazines and Interviews. Interviewing: The researcher in order to gather the data took an appointment with the manager of the Brassiere Hilton Hotel for an interview, where most of the questions were answered on the basis of the topic. The interview with the manager gave the researcher the points focused by the management of Brassiere on delivering the quality customer service and explained how they maintain their SALT score each and every day in their operation. The brand standard is followed very carefully so as to meet the guests expectation on their whole duration of stay. There are various service standards that are shown and taught to the staffs as they are on the operation. Data Mining: Data miningis the process used for extracting hidden patterns from data. Data mining became an increasingly important tool to transform the collected data into information to deeply understand and know the guest satisfaction strategy used in the Brassiere. The data mining step was a very crucial stage where the researcher faced a lot of difficulties in gathering the information. Various serious questions were delivered to the manager on how they gathered the SALT score and the comments from the guest that was posted or replied online. Magazines: The monthly issue of magazines that is found in the library and hotel are used to find and travel deep into the research. The magazines have some information that states the importance of good and quality customer service in the organisation. Questionnaires: Three questionnaires were designed in order to find the need of quality customer service in the outlet Brassiere of Hilton Hotel. The second questionnaires were delivered to the manager of the Restaurant and five staffs of the Brassiere, which has two supervisors. The third questionnaires were delivered to ten guests through the permission of the manager, as it is the non-business part of survey conducted within the Restaurant outlet of Hiltons Brands. b) Secondary Research: A) Printed Source: Printed resources like books, magazines and some Hiltons customers satisfaction comments were taken into consideration in order to accomplish this research. Various libraries were visited to get the information regarding the need of quality customer service in an organization, which were related, compared and placed in this project. B) Online Source: Many websites were visited in order to obtain the main factors that are needed for the organisation to maintain quality customer service at all time of their operations. The structure of a website address (URL) indicates the sites origin and status, for example, .ac or .edu indicate an academic or educational institution, .gov a government body, .org a non-profit organisation, .co or .com a commercial organisation. The visited dates are also indicated which all are listed in the bibliography of this project. C) Other Media: Some of the media were also referred in order to get the complete idea and knowledge of maintaining the quality customer service and its need in Hiltons outlet Brassiere. The medias like the video of the Hilton hotel that was provide to us in our induction day, and the videos from www.youtube.com were referred in order to accomplish the research. Research Strategy: The following steps outline a simple and effective strategy for finding information for a research paper and documenting the sources found. This research strategy on Need of Quality Customer Service in Brassiere will aim to help secure lasting improvements to the business of Brassiere in Hilton Hotel Paddington, London and improve the quality of service and cost-effectiveness customer services and customer care. In order to achieve these ambitious aims, the Researcher will support quality research in priority areas of relevance customer service and care and; a) Work with the staffs to identify topics which are important to the Brassiere and Service improvement, and amenable to research; b) Revise the importance of quality customer service in the Brassiere c) To understand the benefits of Good customer service to Brassiere. d) To find the factors affecting Good customer service in the Restaurant, e) To study the techniques used by Hilton employees to satisfy Guests. The strategy used to complete this research is interview and action research strategy. Other strategies are also carried but in few aspects only. In his strategy the questionnaires will be used during the interview that is designed in an easy format to answer. Qualitative Research: There are a wide variety of methods that are common in qualitative measurement. In fact, the methods are largely limited by the imagination of the researcher. Here the researcher discusses a few of the more common methods of collecting data in order to whole the project. a) Focus groups The researcher brought together a small number of subjects to discuss the topic on Need of Quality Customer Service in the outlet of Hilton, Brassiere. The group size was kept deliberately small, so that the members do not feel intimidated but can express opinions freely. A topic guide to aid discussion was usually prepared beforehand and the researcher usually chaired the group, to ensure that a range of aspects of the topic are explored. The discussion was written down and analysed. This focused groups provided a good amount of information and data to sum up the research. b) Direct observation In this type of study the researcher aimed to become immersed in or become part of the population being studied, so that the researcher can develop a detailed understanding of the values and beliefs held by members of the population. The researcher used observations to gather evidence about how value judgements made by staff and customers can impact on decision making. In this study, the researcher participated in the operation of the Brassiere observing situations where other staffs were faced with difficult moral choices. Observations were recorded as field notes and analysed for content. In-depth interviews The researcher was able to obtain few detailed information for the subject. The researcher used unstructured interviewing to explore the Brassieres functioning and customer relationships through the perception. The reason for choosing this method is due to lack of adequate theory and definitions in the field to produce a deep knowledge and facts in quality customer service delivery. Data Collection: The data collection on the desired topic is a time consuming process and also requires quite a long time. It is very complicated and enforces high pressure with work load. However in completing this research, two methods of data collection is employed, which are an interview and the questionnaires. Interview was with the manager of the Brassiere Restaurant of Hilton Hotel and the questionnaire was specifically designed to know the importance of quality customer service. Pilot testing was supposed to be conducted in the college but it is not done due to lack of time and busy schedule of the people who were targeted to run a pilot test. The researcher could not conduct the pilot test as some information is not complete due to this conduct. Questionnaires that were designed were given to the working staffs of Brassiere to fill in the staff questionnaire, the manager was given the questionnaire at the time of the interview and the questionnaire designed for the customers were given to 5 customers of brassiere as permission was taken before conducting this act from the manager. Case Study: Interview and Questionnaire The researcher is an employee of the organization Hilton, working there for about 4 months. The researchers overall goal is to study and formulate the need of quality customer service in the Brassiere. The researcher mentioned numerous challenges that he faced in gathering the data from the organization, some of which needed specific, technical information to address. The reason for choosing the interview and questionnaire method of collection data from the Manager of the Restaurant (Brassiere) and from the selected customers and staffs is basically to get the actual answers and the facts that is expected. This method is very practical and correct data will be extracted. The interview method was chosen but the manager of Brassiere postponed the date and time twice due to his busy schedule and work load within the department. The interview method is very straight forward method to gather facts and practical information that is going through in daily operation of the Brassiere. However the questionnaire method is the best technique to gather data, because it is very specific and straight to the point. This method gathers more and deep information in simple words that can be evaluated according to the operation method. Thus this technique extracted more and expected data based on the topic. Sample Size: To produce the project, the research approach taken by researcher is primary and secondary. The sample size for this research was not complicated and tough but was time consuming. The development of the sample of the population in the carried research was well designed and not much complicated, because the researcher carried out this research in the organisation where he works and has been continuing the work since last four months. The designed sample size of this research is small and choosy as it is based only on one department of food and beverage operation in the Hotel- Brassiere Restaurant. The sample population comprises of The Manager of the Restaurant, Staff of the Department Brassiere, and some of the chosen guests of hotel who were sampled with the recommendation of the manager of Brassiere. The total number of people sampled comes to a total of 12 plus some of the staffs who helped as well. These populations are involved in the customer satisfaction and care line on daily basis. They all enthusiastically agreed to provide good level of information. Totally 25 different questions were of which few were received back and the filled copies are attached. (Please find the attached sheet at the back). Thus all of the staffs and the management were very helpful in achieving this task. Reliability and Validity: The research strategy carried here is significantly contributively and increased the positive response towards the research. The interview and questionnaire that was delivered was regarding the customer satisfaction and quality service in Brassiere. The questionnaires that were asked have obviously accomplished the grade of reliability and validity. Findings and Results: The section of the research will produce the summation of the data accumulated with various methods and techniques. Mainly the data extracted from the questionnaire and the interview will be focused along with other results of methods. The response is well and good from the provided questionnaires and is received back completed from the population selected. The employees capability of setting up problems is about developing human supply with essential skills to carry successful service in the near future.(H and Huang H.C (2008). Thus the hotel aim and major priorities in providing quality customer service is based on the responses accumulated from the interview and the questionnaire which are as follows; 1. Delivering High standard service. 2. Proper Knowledge of operation and relationship. 3. Quality customer service 4. Guest Relationship of Manager and the Supervisors 5. Customer service skills. 6. Overall performance and quality of Brassiere Team. 7. SALT Score of Brassiere. 8. Good customer service and customer care 9. Staff training for development and further knowledge. 10. Handling Complaints 11. Methods of operation 12. Summary of quality customer service in Brassiere. Delivering High standard service: The outlet Brassiere aims to deliver high standard service at all time of their operation and always moves forward to perform the best. The standard in this will require a management support with skilled and knowledgeable staff. The staffs of Brassiere are aspiring to achieve the quality in the product and the service by focusing on customers and the business. Proper Knowledge of operation and relationship: The team members of Brassiere are guided and trained in each and every step while moving forward in the operation of the outlet. They are given training on the operation system and functioning of the business in various steps with gaps. A systematic job chat is done with the staff by the supervisor and the manager to identify the problems faced by the staff and the improvement made till date. The relationship is maintained and unity in diversity is basically followed and the working environment is very flexible and professional. Quality customer service: Quality customer service is a complicated and a broad term to use but, major aspects of it are achieved by the team of Brassiere. The service standard if Brassiere has better quality as compared to other similar kind of outlet or business. Professionalism is maintained and carried in each and every operational process. The guests expectation level is always met and exceeded as per the questionnaire sums up. Guest Relationship of Manager and the Supervisors: The guest relationship of the manager and the supervisor of Brassiere are superb. The manager during the operation of the restaurant goes to the guests of the hotel during the dinner, breakfast and lunch to extract the value and quality they are experiencing in the outlet. 13. Customer service skills. Chapter 5, Discussion: Introduction: Customers are the most important part of the Brassieres business. Quite simply, without customers there would be no business! So it is vitally important that customers are looked after well and given the highest standards of service, so that they come back again and also tell their friends about the good time they had staying and eating in Hilton Hotel London. Need of Quality Customer Service in Brassiere: These days customer service is not just about meeting customers needs, but it is about exceeding them. It is also important to stress giving excellent and not just good customer service. The staffs at Brassiere of Hilton Hotel Paddington are fully trained in all aspects of excellent customer service. The companys customer service aim is to give our guest a truly short break holiday and business experience which far exceeds their expectations. But, In Brassiere of Hilton Hotel customer service is much more than just being nice to the customers. It is about all staff in the Restaurant working towards a positive approach to customers which involves, a) Identifying Customers Needs: Knowing what the guests wants is fundamental to the success of Brassiere business and reputation. However knowing the guests need is often relatively easy, what can be more difficult is putting into practice the actions that are recommended. b) Developing the right products and Services: Having found out what its customers wants, Brassiere can begin to develop products and services that matches the various requirements to make sure that they are offered at the right price, in the right place and, in the case of profit. c) Measuring Customers Satisfaction: Customer service is a constant process to strive to be as successful as possible in satisfying customer needs. The product and services will need careful monitoring and adjustment to meet any changes that the customers are demanding. SALT scores (Satisfaction and Loyalty Tracking Survey) must me maintained as they use this technique to measure customers satisfaction level. d) Developing Internal System: Hilton Hotel need to give attention to the needs of the internal customers i,e the staffs working for the Brassiere Restaurant. Mechanism to improve internal communications, including regular meetings, social events and staff newsletters, are all part of improving the overall level of service to the customers. e) Staff Training: Training in excellent customer service skills is vital for all staffs in Brassiere Restaurant, not just those whose work brings them into daily contact with customers. Staffs working behind the scenes, like Back area, main kitchen, and the stewarding etc need to appreciate that they too have an important role to play in keeping the customers happy and satisfied. Benefits of Excellent Customer Service to Hiltons Brassiere Restaurant: Excellent customer service not only brings benefits to the customers, but also to the Restaurant and of course to the hotel. Staffs working in the Brassiere Restaurant will also reap rewards, recognition, with increased job satisfaction and star points ( a system of rewarding followed in Hilton when a Guest comments good about an individual). The main benefit to the Brassiere Restaurant Department on delivering quality customer service is shown in the figure below; Reason for Poor Customer Service: Providing excellent and quality customer service is highly a skilled task requiring motivation, effort and commitment from the staff involved in the operation of Brassiere and support from the supervisors and the manager. However even the most experienced staff can have bad days! There are various reasons why the performance level of the staff deployed in the operation of Brassiere falls down. Four of the most common are as follows; Lack of commitment: Insufficient Knowledge about the product and the service. Poor communication level. Lack of proper training. What can management do to demolish these factors? a) Discover any underlying problems that are causing the lack of commitment. b) Arrange staff training session to help deal with the problems. c) Provide a supportive environment in which the staff can flourish. d) Involve all staff in customer service improvement. Quality Customer Service: There have been quantum changes in the attitudes towards quality customer service in Hiltons outlet Brassiere in the recent years. An organisation that delivers consistent good and quality service is usually seen as being Quality Company. Indeed, quality has many parallels with the customer service, a

How Crime and Deviance Can Be Seen As Functional for Society Essay

Crime and deviance are acts that will elicit dissent from society. They take various forms and involve various concepts and theories. It will be the aim of this paper to explore those that are considered to be functional for society. It was Emile Durkheim who first clearly established the logic behind the functional approach to the study of crime and deviance[1] when he wrote The Rules of Sociological Method and The Division of Labour[2]. In those works, Durkheim argued that crime and deviance is â€Å"an integral part of all healthy societies†. He reasoned that crime and deviance are not only inevitable, but also functional for society and that they will only be considered dysfunctional when they reach abnormally high or low levels. His theory of functionalism rooted from his amazement with how society was able to keep itself intact amidst the social, political and economic upheaval provoked by the Industrial Revolution. He found that the social glue holding everything in place was: value consensus, social solidarity and collective conscience; and that crime and deviance had a role in this equation. â€Å"Deviance† is a wide-ranging term used by sociologists referring to behaviour that is off-tangent from social normalities[3], and that â€Å"crime† is a variant of deviance, only that it â€Å"comprises activities or actions which are deemed so damaging to the interests of the community† (Pease, 1994) that some form of identification and action must be done against the perpetrator. It follows that all crime are, by definition, deviant behaviour, but not all forms of deviance are criminal[4]. In the pre-industrial days, societies were sm... ... Publishers Ltd., Chapter 6, pp. 330 – 403 8. Kai T. Erickson (nd) Notes on the Sociology of Deviance, in Howard S. Becker (ed) (1967) The Other Side, Perspectives on Deviance, Glencoe, The Free Press 9. Robert A. Nisbet (1975) The Sociology of Emile Durkheim, London, Heinemann Educational Books Ltd., Chapter 7, pp. 209 – 237 Notes: [1] (Criminology, nd) [2] (Robert A. Nisbet, 1975) [3] (Chris Livesey,nd) [4] Ibid [5] Ibid [6] (Anthony Giddens, 2001) [7] (Durkheim, nd) [8] (Chris Livesey,nd) [9] (Haralambos and Holborn, 2004) [10] Ibid [11] (Emile Durkheim, nd) [12] (Criminology, nd) [13] (Robert A. Nisbet, 1975) [14] (Kai T. Erikson, nd) [15] (Chris Livesey,nd) [16] Ibid [17] (Chris Livesey,nd) [18] Ibid

The Pentium Flaw

Back in June, 1994 the Pentium Flaw was noticed by Intel testers, who had discovered a division error on the Pentium chip. Intel managers didn’t see this as a major problem so they kept this from anyone outside their corporation. The nature of this issue was a mathematical problem in their Floating Point Unit (FPU), or the math coprocessor. The Pentium chip was having glitches in calculating large divisions. It wasn’t until October 19th, when Dr. Thomas R.  Nicely had revealed the malfunction of the (FPU) trying to do certain calculations. Dr. Nicely was a mathematics teacher at Lynchburg College in Virginia.After running several test on the 486 and Pentium he had pin pointed the error to the Pentium chip. Dr. Nicely contacted Intel and they had confirmed the error, but said they had no reports till then. Intel handled the situation very poorly; they would not return contact to Dr. Nicely, forcing him to write a letter on the internet about the flaw.Even then Intel co ntinued to consider the problem as minor. The internet was getting loads of articles on the flaw and people were making a joke out of Intel. By not letting the industry know about the Pentium glitch, Intel showed their selves to be untrustworthy to the costumer. There are so many different ways Intel could have handled their mistake. They chose to rather send a measly email of apology from the President of Intel with the wrong address. This infuriated costumers saying it was a fake.In the Pentium problem (Janeba, 1995) wrote: Intel's policy, when it first publicly admitted the problem around November 28 of 1994, was to replace Pentium chips only for those who could explain their need of high accuracy in complex calculations. Intel tried to fix the problem still as a minor error and kept delaying the proper fix. By Intel postponing the fix on the (FPU) cost them even more money than what it would have, if they’d answer back right away with an honorable fix. This goes to show y ou learn from your mistakes.Eventually in late December Intel declared they would replace all flawed chips upon request. Now Intel has employees who keep up on newsgroups on the internet to see what people are saying about Intel; and they now conduct a better follow up with unsatisfied costumers. I believe Intel did handle this publicity very incorrectly. For being a well-known corporation they didn’t act like it. When they first got word of Dr. Nicely and his discovery on the flaw, Intel should’ve immediately contacted the professor with any apology and offered to replace the bad one.If this procedure would have been done the professor would have been happy, and never have written what he did. Then customers possibly wouldn’t have known of the flaw. In my opinion of the question, what would happen today if this same problem occurred? I don’t think Intel would take the same route they did back then. Intel is a well-established corporation and I believe th ey would act faithfully with great hast, to solve the problem. I think they have a greater appreciation of their customers now, since this whole Pentium Flaw hit the fan. The Pentium Flaw Back in June, 1994 the Pentium Flaw was noticed by Intel testers, who had discovered a division error on the Pentium chip. Intel managers didn’t see this as a major problem so they kept this from anyone outside their corporation. The nature of this issue was a mathematical problem in their Floating Point Unit (FPU), or the math coprocessor. The Pentium chip was having glitches in calculating large divisions. It wasn’t until October 19th, when Dr. Thomas R.Nicely had revealed the malfunction of the (FPU) trying to do certain calculations. Dr. Nicely was a mathematics teacher at Lynchburg College in Virginia. After running several test on the 486 and Pentium he had pin pointed the error to the Pentium chip. Dr. Nicely contacted Intel and they had confirmed the error, but said they had no reports till then. Intel handled the situation very poorly; they would not return contact to Dr. Nicely, forcing him to write a letter on the internet about the flaw.Even then Intel conti nued to consider the problem as minor. The internet was getting loads of articles on the flaw and people were making a joke out of Intel. By not letting the industry know about the Pentium glitch, Intel showed their selves to be untrustworthy to the costumer. There are so many different ways Intel could have handled their mistake. They chose to rather send a measly email of apology from the President of Intel with the wrong address. This infuriated costumers saying it was a fake.In the Pentium problem (Janeba, 1995) wrote: Intel's policy, when it first publicly admitted the problem around November 28 of 1994, was to replace Pentium chips only for those who could explain their need of high accuracy in complex calculations. Intel tried to fix the problem still as a minor error and kept delaying the proper fix. By Intel postponing the fix on the (FPU) cost them even more money than what it would have, if they’d answer back right away with an honorable fix. This goes to show you learn from your mistakes.Eventually in late December Intel declared they would replace all flawed chips upon request. Now Intel has employees who keep up on newsgroups on the internet to see what people are saying about Intel; and they now conduct a better follow up with unsatisfied costumers. I believe Intel did handle this publicity very incorrectly. For being a well-known corporation they didn’t act like it. When they first got word of Dr. Nicely and his discovery on the flaw, Intel should’ve immediately contacted the professor with any apology and offered to replace the bad one.If this procedure would have been done the professor would have been happy, and never have written what he did. Then customers possibly wouldn’t have known of the flaw. In my opinion of the question, what would happen today if this same problem occurred? I don’t think Intel would take the same route they did back then. Intel is a well-established corporation and I believe they would act faithfully with great hast, to solve the problem. I think they have a greater appreciation of their customers now, since this whole Pentium Flaw hit the fan.

‘Friendship Changes Its Meaning and Function Through the Life Course Essay

In many western societies, friendship is portrayed in a very positive and desirable light, and most of all something people have the freedom to choose, unlike kinship. However as examined further in this essay, friendship means and functions as many different things to different people and can be influenced by an array of different social factors. There are various stages in the life-course that provide both opportunities and threats to the development and maintenance of friendships, yet it is evident that friendship does change and evolve in meaning and function through the life course. Some sociologists believe that social change has affected the significance of friendship, and thus changed its function throughout the life course. Due to social change, choice and reciprocity have become highly valued in relationships; which is expected in today’s post-industrial society. Many see the traditional ‘nuclear’ family as diminishing. This can be explained by the individualisation thesis (Giddens 1992, Ulrich Beck and Beck Gersheim 1995), who argue that set traditions and social rules are in decline, thus giving rise to voluntarism and democracy distinct from kinship; which can be recognised in the notion of the ‘pure relationship’ (Giddens 1992). Therefore friendship can be seen as the ideal relationship in society; differing much from the ‘fixed’ or ‘given’ relationships with kin and the community, which are seen to be declining in significance. This has allowed friends to take the roles traditionally formed by families. The idea of ‘families of choice’ (Weeks et al 2001:9) suggests that trends such as increasing cohabitation, divorce rates, greater social and geographical mobility, increasing levels of female education, increased participation of females in the labour market, and the growth of non-heterosexual household arrangements along with a strong sense of individualization have led to families of choice. This social suffusion of family and friends is especially evident amongst non-heterosexuals, due to their exclusion from the ‘family’ and ‘marriage’ in which they haven’t received support from families; they’ve chosen their own networks of relationships conceived as families. However it is important not to overstate the significance of friendship compared to relationships with family with much empirical evidence stating family relationships still remain significant. Firstly, it is important to recognise that there isn’t a single universal definition of friendship; which can cause many sociologists to encounter problems when researching the notion of friendship, and thus how its meaning and function may change and evolve through the life course. There are many different forms of friendships, ranging from diverse and complex friendships which are ever-changing and evolving. Whether it is those we file in our address books to those who have a profound presence in our lives. People attach the label ‘friend’ to those whom they’ve simply had a pleasant association with or as for as those who they’ve shared a lifelong relationship with. Some believe it is ‘the valuing of the other person for whatever is perceived as their unique and pleasing qualities’ (Wright 1978), which is said to be a defining characteristic. Research into what friendship means, reveals friendship as being voluntary rather than obligatory. Though as explored further this element of choice of who we categorise as our friends, can be highly influenced by other social factors and elements of homophily; which changes as we enter different stages of the life course. There is much diversity within friendship, with every relationship being completely unique. There are many recurrent types of friendships, such as associates, useful contacts, favour friends and a fun friend which are categorized as a simple friend, which ranges to a helpmate, comforter, confidant and a soul mate; which constitute towards a complex friendship. Research has found that the degree of intimacy of a friendship is affected by the amount of time friends have known each other. Furthermore, Pahl and Spencer categories the types of friendships people have in their personal communities into different types of friendship repertoire. They identify between the basic, intense, focal and broad repertoire, these typologies allow us recognise that some friendships strengthen in meaning whereas some even tend to get lost ad fade away as people enter different stages of the life course. Through stages in the life course such as leaving school, going to college, starting work, living with a partner/getting married, having children, getting divorced, moving home and retiring etc, can provide new opportunities for friendship whilst even threaten existing ones. Kinship ties and especially primary kinship ties generally continue in some form, whereas change in friendship is routine and normal. Indeed some friendships are long-term with some even life-long, although for the majority this isn’t the case. Usually friends occupy similar social positions to one another; tending to be the same age, be of a similar class position, same gender and occupy similar positions in the life course. Friendships are active in certain periods of our life and then gradually become less significant and meaningful, due to a change in people’s circumstances as they enter in stages of the life course, therefore sustaining that relationship becomes difficult. There are a variety of domestic circumstances that can affect friendship. Typically there appears to be changes in people’s friendship patterns when they get married. This is because their existing relationships with other single people tends to become less central to their lives and be replaced by other couple friendships (Cohen 1992), this is how couples create a marital relationship in which ‘togetherness’ and mutual involvement is paramount. Along with this is sharing leisure and sociability therefore maintaining friendships with those who are single becomes difficult. Not only that but divorce can also dramatically alter friendship, for men the effect may be less who will continue to be involved in the same work and leisure activities whereas women with children, their friendships patterns will alter more significantly due a change in their social, economic and domestic circumstances (Milardo 1987). Similarly shifts can occur in friendship when children are born, the aspects of family life will affect the space available for friendship. Old activities that were once shared between two people often become problematic, especially in the early years of childhood Having children can be a very demanding job, therefore less time is left for developing new and servicing old friendships, and thus gradually old friends who are at different stages of their life course become less involved and are replaced by others who share a similar social position. In the same way, caring for an elderly relative can constrain the freedom for sociability. However, we can also see how gender is affected within childcare which affects the space for friendship. As many women have less extensive social participation, and their character of domestic and paid labour, therefore there is less opportunity to develop social ties. Whereas, men tend to have more time and financial resources to devote to sociability because of their role within the domestic and paid division of labour. Equally, as people enter old age and retirement this can also affect the opportunities for friendship. For some retirement may present them with more time to spend with friends, with the absence of work commitments. However others the reduced financial circumstances mean the engagement through social activities is limited, and the pool of social contacts is reduced through employment. Friendships can also alter due to a change in a person’s social location. For instance, if someone was to gain a promotion at work it could affect their friendship ties. Not only that but with the idea of work as someone is in a different position within a hierarchy, they may have authority over others and thus increased earning capacity and an alteration of their life-style, maintaining existing friends becomes difficult especially as friendship is seen to be based on equality. Despite friendship being based on liking and trust and not on status hierarchy or difference, in essence the friendships becomes less active, and new friends who lead similar life-styles and of similar status replace old friends. A person’s work situation affects the opportunities they have in meeting others as well as the resources of time, money and energy they have for sociability (Allen 1989). The demands and organization of a person’s work can also pattern their friendships both inside and outside the workplace. For example, different shift patterns, different levels of physical and mention exertion and different times being away from home call affect and individual’s capability and willingness to participate in sociability. Nevertheless, it may be thought that due advances in technology, email and social networking increase the possibility of forming friendships with face to face conversation being absent. Yet, despite these new forms of communication, we are still more likely to have closer ties with people who live in closer geographical proximity to us. Friendship is dynamic; it may become deeper or fade as we enter different stages of the life course nonetheless as Pahl claims it does change meaning and functions throughout the life course. Patterns of people’s friendships throughout the life course are structured around, people’s social and economic circumstances which influence their opportunities for social involvement. Different aspects of structural location such as work situation and domestic situation alter during the life course and change the meaning and function of friendship’s. Friendship is also linked to broader social and economic factors, and individual’s immediate social environment influences who they come in contact with and thus who they build friendships with. Word Count: 1,575.