The Impact Of Technology In Airport Security - 1515 Words

Sixteen years and billions of dollars invested in the growth of aviation security after the terrorist attacks on the Pentagon and the World Trade Center, threats to airport security continuously progress as the United States’ aviation security encounters numerous changes. Since the September 11th attacks, the Transportation Security Administration, also known as the TSA, initiated their plan to ensure the safety of nearly 2 million air passengers at approximately 440 airports nationwide. (Carraway) Although the TSA implemented new training procedures, the aviation screeners fail to apply their skills effective during searches and checkpoints. In the general public, many claim that technological screening procedures will be more effective†¦show more content†¦It is not logical to invest a significant amount of federal funds into airline security employment if there is a large discrepancy between their current performances and expected results. However, technology utili zes a significantly less amount of funding, but continues to perform its tasks. â€Å"The Trump administration plans to eliminate three airport security programs that were implemented after the 9/11 terrorist attack: Visible Intermodal Prevention and Response program that conduct random sweeps through airports and other modes of transportation, Behavior Detection Officer program that identifies potentially high risk individuals exhibiting behavior indicative of excessiveness then re-routes them for additional screening, and the grant program to support local police at airports, specifically, likely target cities.† (Halsey) These plans indicate that the Trump administration believes that the termination of these programs will increase the budget for the Department of Homeland Security, but does not reduce the number of TSA officers at checkpoints. There is also more funding for the government to invest in other areas to improve the security for the general public. There is als o a current decline in airport staffing. In this report, the â€Å"TSA admits that TSO staffing levels fell from 47,147 full-time employees to 42,525 between 2013 and 2016; concurrent passenger volume rose 15 percent in this period, while the TSA only hired 373 workers toShow MoreRelatedTerminal B Of Laguardia Airport Essay1245 Words   |  5 PagesFirst and foremost, it is important to state that the risk approach for the Renovation of the Terminal B of LaGuardia airport, follows the ATOM Risk Management Process. So, for an effective identification of risks associated to the Renovation of the Terminal B at LaGuardia airport, we have gone through a review of information about the project documents such as the project scope statement and project schedule management plan. 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These officers screen approximately two million airline passengers per day. One report states that these TSA officers have â€Å"detected 50 million prohibited items, including 5,000 firearms on passengers attempting to board planes.†(Johanson, 2011) TSA officers are tasked with a huge responsibility. They run body scanners, baggage scanners, physically wand people, and sometimesRead MorePo wer Of The Buyer : High. Buyer Power1224 Words   |  5 Pagesindustry has numerous of airlines to choose from and generally it does not matter if customers are going on a business trip or simple pleasure, customers tend to constantly go with the lowest price. The development of the Internet has had an intense impact on the way consumers search, plan and book their trips. 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Heinrich Himmler Was The Reich Leader - 1678 Words

Heinrich Himmler was the Reich Leader (Reichsfà ¼hrer) of the SS of the Nazi party from 1929 until 1945† (â€Å"Himmler†). Himmler was appointed the task of carrying out the Final Solution created by Hitler, which was then delegated to even more people. Himmler â€Å"led the SS into a large paramilitary organization that was prominent in Nazi Germany,† (â€Å"Himmler†). Himmler had so much power that he controlled all of the police units in Nazi Germany, which made him the second most powerful person in Nazi Germany (â€Å"Himmler†). Himmler oversaw all the operations of the Nazi state, by bringing up the SS into a prominent position therefore making him a key figure in the atrocities committed by the Nazi Party using the SS and its agencies. Reinhard†¦show more content†¦The Sturmabteilung also known as the Stormtroopers, the Brownshirts, or the SA was a paramilitary organization that preceded the SS. The purpose of the SA was to allow Hitler to rise to power by taking down his opponents using violence (â€Å"Schutzstaffel†). It was made up of ex-soldiers who were discontent with the Weimar Republic and its incompetence (â€Å"Schutzstaffel†). The SA â€Å"was purged when Hitler used SS to execute SA leaders to secure political support,† which shows how a totalitarian state can even turn its back on its supporters (â€Å"Schutzstaffel†). The SA aided Adolf Hitler to become Chancellor and the Fuhrer but ultimately were dissolved due to the inevitable purges in the Nazi regime showing how The Nazis will do anything to implicate their ideas. The SD or the Sicherheitsdienst was the intelligence agency of the SS and the Nazi Party. It was led by Reinhard Heydrich, which was responsible for the security of the Third Reich (â€Å"Schutzstaffel†). They also served the same purpose as the Brownshirts which located and dealt with those who opposed the Reich using violence (â€Å"Schutzstaffel†). The SD had intelligence on many of Hitler’s enemies in order to keep the security. The SD also was a part of the many atrocities of the Nazis such â€Å"discovering evidence against Ernst Rohm that ultimately lead to the Night of the Long Knives in 1934,† (â€Å"Schutzstaffel†). The SD was the group that gathered vast amounts of

Crime and Society free essay sample

Bessant amp; Watts, (2007) post-modernist theory states that the mass media is â€Å"simply an enormous factory for manufacturing illusions. †(p. 447) In other words that the audience are essentially mindless drones that act as sponges and will soak up all fallacies and untruths. (Bessant amp; watts, 2007) This theory suggests that people are unlikely to think critically about what they see and hear because what is presented is generally just accepted at face value as truth and the manipulation to great. An example of this manipulation is seen in Germany’s propaganda and in particular Hitler’s speeches, in which â€Å"His propaganda experts created an environment in which both the individual and the group lost their identities and were fused into a homogeneous mass. †(Levyatan 2009). Hitler’s aim was to create a â€Å"robot-like following†(levyatan 2009), an audience that wouldn’t think critically or question the mass genocide to come. This was mostly accomplished through careful manipulation of the German public through well thought out techniques designed to illicit a certain response. Levyatan 2009) For example Hitler’s speeches could start out quite dull creating a sense of boredom designed to create complacency only to conclude with a strong conclusion, dramatisation and a sense of immediacy. Chibnall discusses similar techniques that are used by the mass media. Listed below are eight ‘new values’ used often when reporting crime. (Hayes amp; Prenzler, 2012) The first four are immediacy, dramatisation, novelty and titillation. These techniques aim to control and entertain the public. The media’s focuses on reporting mostly exciting, sex and crime driven stories. Hayes amp; Prenzler, 2012) They choose to report them as everyday and individual events that have just happened rather than explaining any historical or social contexts. (Hayes amp; Prenzler, 2012) As a result the audience can believe that this kind of crime is very common and often doesn’t understand the reason or the underlying relationships between victim and offender. The last four are personalisation, simplification, conventionalism and structured access. (Hayes amp; Prenzler, 2012)These techniques are designed to really connect with the listeners and viewers. The media chooses to write stories about people its audience can already personally relate too such as high profile individuals. (Hayes amp; Prenzler, 2012) Then takes complicated and unfamiliar facts, simplifies it and puts it into familiar contexts that the general overall public can understand. (Hayes amp; Prenzler, 2012) Then finally, cites state officials and police officers to give their story credibility. (Hayes amp; Prenzler, 2012) Unfortunately the result is that the public is less likely to question what they are being shown or have heard and mass media consumption leads to exposure to violence which is inflated and simplified. Below are two case studies that explore the relationship between the media and fear of crime. The first is Curtis’s study of ‘Jack the Ripper and the London Press (2001) in which he explores how powerful the written word could be in London and its ability to drum fear into the masses. (Marsh amp; Melville, 2008) He believed the press coverage during the police search for ‘the Ripper’ was responsible for the public’s growing fear. (Marsh amp; Melville, 2008) That the newspapers exaggerated and built on the stereotypical views of the people and how They viewed the east end of London. Marsh and Melville (2008) said it was see as â€Å"a crime and disease ridden, uncivilized jungle. †(p. 3) Curtis’s study indicates that there is definitely a possible link between the media and its fear of crime. However, a survey done in Trinidad shows a distinct lack of relationship between media and crime. (chadee amp; ditton, 2005) The survey consisted of asking the public different questions about crime. It looked at their views and fears of crime and compared it to the amount and different types of media they were exposed too. chadee amp; ditton, 2005) The results concluded that there did not appear to be an obvious relationship between what the people had seen and heard about crime and their views and feelings on the matter. (chadee amp; ditton, 2005) The variation in results would suggest that other variables are at play, perhaps the cross-cultural differences or social context needed to be explored . The Trinidad study concluded that perhaps people in this cul ture viewed the media unreliable, or the news reports were unmemorable and that the frequency of the reports was unreliable. chadee amp; ditton, 2005) The overall evidence; Hitler’s propaganda campaign and the mass hysteria encouraged by the London press explored by Curtis would seem to support the idea that consumers really are susceptible to the media’s influence. It would suggest that listeners and viewers are indeed incapable of seeing through the subtle and effective techniques harnessed by the media. However, the survey done in Trinidad; accessing the lack of relationship between the media and fear of crime clearly indicates that this is not always the case. This suggests that outside social factors need to be taken into account such as a person’s media consumption, how the media is viewed within that culture and the outside social influences on the individual, such as family and friends. To conclude, the fact then remains that despite the overall evidence because other variables have to be accounted for at all it would seem to refute the post-modernist concepts that the public are unable to reflect on what they see and hear within the media.

Religion A Sociological Approach Essays - Anthropology Of Religion

Religion: A Sociological Approach November 29, 2000 Religion What is religion? Thats easy, I thought. Then I could not come up with an answer. For the answer I turn to my Websters Random House New Collegiate Dictionary only to find: religion (ri lijen), n. 1. A set of beliefs concerning the cause, nature and purpose of the universe, esp. when considered as the creation of a superhuman agency or agencies, usu. involving devotional and ritual observances, and often containing a moral code for conduct of human affairs. 2. A specific fundamental set of beliefs and practices generally agreed upon by a number of persons or sects: the Christian religion. 3. The body of persons adhering to a particular set of beliefs and practices: a world council of religions. 4. The life or state of a monk, nun, etc: to enter a religion. 5. The practice of religious beliefs: ritual observance of faith. 6. Something a person believes in and follows devotedly. 7. Archaic. Strict faithfulness: devotion. Simply stated religion is a set of beliefs, morals, or observances. Sociologists have studied religion and its effects on people. Sociologists hope to gain a better understanding of the need for religion in communities and singular lives. The functionalist perspective, the symbolic interationist perspective, and the conflict perspective can be applied to religion. Religion can be Christianity, Catholicism, Islam, Buddhism, Wiccan, or Greek mythology to name a few. Emile Durkeim studied a great deal on religion. He wrote a book that identified the components of a religion. This task seems impossible in a religiously divers society. All religions separate the sacred from the profane or secular. This distinction was outlined by Durkeim in, The Elementary Forms of Religious Life. He also noted that people generally congregate and form a community to practice their religion. Religion is composed of a belief structure (totem), sacred practice (ceremony), and a moral community (church). Durkeim concluded his book with these words: A religion is a unified system of beliefs and practices relative to sacred things, that is to say, things set apart and forbidden-beliefs and practices which unite into one single moral community called a Church, all those who adhere to them. The basic function of religion is answering questions people ask to feel personal security. People generally want to know what life is and why we want to live it. People either form their own answers or turn to religion. Those who believe the same congregate and agree on guidelines and rituals of their religion. Religion also allows people to adapt to new situations and instills patriotism. Religious Dysfunction is also important. Religion has caused horrible pains and sufferings. Bloody WARS and crusades have been carried out in Gods name. Religion mixes with politics and causes countries to fight other countries and even declare civil war. In the past religion has justified religious persecution, oppression, and brutal acts. The Symbolic Interactionist perspective looks at the symbols people use. Symbols provide identity and social solidarity. In other words, people know who they are and whom they belong with by using symbols. One such symbol is the Christian fish. The letters of the Greek word fish are the first letters in the phrase, Jesus Christ is the Son of God. Christians could use this symbol to communicate secretly and avoid persecution. A great deal of knowledge is packed behind a symbol. The rituals and religious experience are also important in this perspective. They create closeness with God and unite on a worldly scale. People attach meaning to objects and events and use representations to communicate one with another. Karl Marx applied the Conflict Theory of religion. He was an avowed atheist and mocked those who flocked to religion to fill the void in their lives. He believed that religion allowed people to forget their misery and escape the mundane lives they live. Religions such as Hinduism support social inequality. The Egyptian pharaoh is revered as a god and demands hierarchical social structure. Civil wars develop because of different social ideas of utopia. Karl Marx said, it [religion] is the opiate of the people. Max Weber disagreed with the conflict theory of religion. Weber said ,Religion held the key to modernization. Religion has four types of followings. A religion is a

Learning Log Format Essays

Learning Log Format Essays Learning Log Format Essay Learning Log Format Essay Write a couple of paragraphs about your personal position and response concerning the concept or question that we discussed in class. [Should be completed after opening discussion where we first engage in a concept or topic] Section 2 Write a couple of paragraphs about how the first reading for the assigned concept/topic influenced your thoughts? Show me that you have read by presenting a brief summary of the philosopher’s position as you understand it. Tell me how it made you feel or what it made you think of. Compare or contrast your personal position to it. Write a couple of paragraphs about how the second reading for the assigned concept/topic influenced your thoughts? Show me that you have read by presenting a brief summary of the philosopher’s position as you understand it. Tell me how it made you feel or what it made you think of. Compare or contrast your personal position to it. Section 3 Choose an additional (meaning not covered in class) Philosopher who addresses the concept / topic we are exploring and reflect on their position concerning it. Include the source you used for your research. [Should be completed when doing your research. ] Be ready to share the philosopher’s position concerning the topic being explored, with the class. Section 4 Write a few paragraphs about how your thoughts have changed (evolved, improved, or became more clear) since our initial discussion as a result of our exploration of this concept? Change does not have to involve a reversal of position – it could mean that you understand more. [Should be done after all other work on the topic] In summary a completed log will have four complete sections. Section 1 = Initial response Section 2 = Response to reading 1 Response to reading 2 Section 3 = Research on additional philosopher Section 4= Reflection on progression of your thoughts at the end of our exploration of the concept.

6 top apps for teachers in 2018

6 top apps for teachers in 2018 Fact of life: teachers are busy, both in the classroom and outside of it. Apps can be a godsend to help keep organized and improve the classroom experience for students. But there are so many apps out there- which ones are tops for teachers and can help streamline their lives inside and outside of the classroom? Let’s look at some of the best apps for educators for 2018, designed to help these busy professionals keep their days (and their classrooms) organized.TeacherkitTeacherkit is special-made for teachers, and used by more than 1 million people around the world. It can log student attendance, keep notes on individual students, record grades, and generate reports for students and parents, among other tasks. This is an app that can be used by teachers at all levels: K-12, college, and beyond.Available on: iOS, AndroidCost: Free, though you can upgrade to a premium version of the appClassDojoClassDojo helps teachers enhance the classroom experience by taking a multimedia appr oach to setting up student groups, maintaining real-time classroom data, generating creative classroom project ideas and activities, playing music or videos in the classroom, and sharing data with parents or colleagues so they can see what’s going on day-to-day.Available on: iOS, Android, Kindle Fire, any computerCost: FreeRemindTired of giving the same reminders and announcements over and over, or sending out emails that you know are never read? Billing itself as â€Å"the end of unread emails and handouts,† Remind eases teacher communication by sending out reminders and messages to targeted groups. You can be sure the people who need to get messages are receiving them and schedule reminders that go out as automated messages. Remind is great for use with students and parents, as well as colleagues and administration.Available on: iOS and AndroidCost: FreeEdmodoIf you’re looking for a way to build your classroom community (engaging parents and families, keeping students involved in their progress), then Edmodo could be the communication app for you.Available on: iOS and AndroidCost: FreeToo NoisyIs â€Å"indoor voice, please† part of your daily repertoire? Too Noisy is a bit counterintuitive- it uses chaos to combat noise. As the classroom gets louder, the app has custom tracking that displays changing graphics and alarms that tell students things are getting too loud. Students learn what â€Å"normal† sounds like, and the teacher can set whatever trigger levels he or she wants.Available on: iOS and AndroidCost: $3.99AnimotoIf your classroom presentations could use a little jazzing up (and really, whose couldn’t?) Animoto gives teachers fun templates for slide shows, as well as access to a large database of music and videos that can be exported for presentations, emails, or other digital documents.Available on: iOS and AndroidCost: FreeIf your goals for the year include a more organized classroom or more fun ways to en gage your students and the school community, any of these options will help you hit those with digital style.

The Management of Change in the Pharmaceutical Industry Research Paper

The Management of Change in the Pharmaceutical Industry - Research Paper Example According to Lerer and Piper (2003, 201) ‘digital technologies have offered new opportunities to pharmaceutical firms’; it is further explained that using these technologies pharmaceutical firms have been able to cooperate more effectively with patients and physicians. Moreover, Bakeev (2010) notes that the continuous improvement of knowledge management in the pharmaceutical industry would allow the industry’s firms to become more effective in supporting patients and healthcare professionals. Online tools have a series of advantages, including the increased potentials of firms involved in managing knowledge. At the same time, the costs of representatives in the pharmaceutical industry are quite high; a research developed in 2007 showed that ‘in 2006 the pharmaceutical firms spent approximately $150,000 for each representative in primary care and $330,000 for each representative in specialty drug’ (Bak and Stair 2011, p.137). The use of online tools wo uld help pharmaceutical firms to resolve a series of operational problems and to decrease the costs of representatives, a practice followed by Janssen Pharmaceuticals, Inc., as explained below. 1.2 Diagnosis of change The implementation of change in pharmaceutical firms is unavoidable, in the context described earlier. ... scribed as follows: a) to check the level at which online tools are used in the pharmaceutical industry, b) to identify the benefits and weaknesses of these tools, as reported by the industry’s firms, c) to check the effects of online tools on the operations of Janssen Pharmaceuticals, Inc., d) to identify the strategies used by the above organization for implementing change, as related to these tools, and to evaluate these strategies’ requirements, implications and risks, and e) to identify the potential long-term benefits and consequences of online tools in the pharmaceutical industry. 1.3 Implementation of change Under the pressures of the rapid development of technology globally, especially in regard to the involvement of the WWW in organizational activities, the pharmaceutical industry had to face the following dilemma: should its operations be transformed meeting the global trends in regard to the use of online tools in prescribing and informing customers on the d rugs’ use and implications? This issue is made clear in the case of Janssen Pharmaceuticals, Inc. In 2010 the firm launched Prescribe Responsibly, ‘an online system for supporting appropriate treatment of pain’ (Johnson & Johnson 2011). In August of 2011, the firm updated the specific system adding new tools and features so that the support provided to health care professionals to be increased (Johnson & Johnson 2011). This initiative has resulted because of the failures and the delays that the company had to face in regard to the support provided to the physicians for handling pain. 2. Literature review The efforts of continuous improvement of operations are often related to the appearance of Taylorism, a trend that changed the manufacturing processes in the automotive industry in the USA.

Best training Essay Example | Topics and Well Written Essays - 750 words

Best training - Essay Example Reason for Ranking PNC and BB&T Banks top in Training Indeed, the reason explaining the high-ranking of the PNC and BB&T banks was their ability to embrace technology in training. Precisely, when the PNC bank automated the loan process and adopted the electronic system, they started the program that facilitated online learning (Guerrie, 2008). As a result, the users had to adjust to the new technology through virtual learning. Basically, the system increased the number of trainees, thereby, making the bank an intensive financial training institution. Due to the complex learning, the bank incorporated the experts in formulating the training design (Guerrie, 2008). In reality, the completed training design was in time, very effective and highly successful. In BB&T bank, their intention of developing the transferable and applicable learning technology made them a reputable training institution. In fact, the system was an innovative way of ensuring that the employees achieved excellence through learning. In addition, the technological training would help in integrating the vision, values and the business strategies (Guerrie, 2008). The approach was very creative and intended to make the company outstanding. Apparently, the creative and technological approach to the process of training, made the PNC and BB&T banks meet the highest ratings. ... As well, the training improved the workers performance, in terms of efficiency and effectiveness in the production process (Guerrie, 2008). The electronic system that the two corporations embraced replaced the manual operations, making the service delivery faster and right. In addition, the technology leveraged most of the tools used in the corporations and enhanced the relations among the employees, the customers and the stakeholders working with the corporations. In those aspects, the two corporations tied their training and development, specifically, to their strategic goals, corporate goals and the competitive edge to their competitors in the market. Ways where the Companies Represent the Best Practice Organizations for Learning and Development Notable, the paper has outlined that learning and development are complementary, meaning that one exist to complement the other. For example, training facilitates the development of a corporation. In this context, the PNC and BB&T Banks re present the best practice organizations for training and development, specifically in relation through adopting the practice of technological training. Indeed, the technological approach to training the workers is a modern practice that enhances efficiency and effectiveness of the work (Guerrie, 2008). Through the use of technology, the corporations meet accuracy and prompt execution of duties. Often, the application that aims at achieving the organizational goals is the best practice that it should embrace (Guerrie, 2008). For example, the training that the workers received shaped their performance culture to match the current organizational needs. Moreover, the training enabled the management to center on the transformation

Stand Up for Africa Essay Example for Free

Stand Up for Africa Essay Culture can be known as the identity or distinction of the people belonging to a certain religion, area or country. Culture shows the way in which the group of people led their life. Culture basically shows the beliefs, values, standards, life styles, traditions and behavior of the people that are belonging to a certain class. Culture makes a difference between the people of different areas and religions. People from different cultures can share each other’s culture if some aspect of one culture attracts them. (Define culture, 1, 2009) Ethnic Culture: Ethnic culture refers to the group of people that are having same historical culture or same geographical location. It simply refers to the entire background of the people. The basic traditional approach and background of ethnic groups are same. The word is basically a Greek word and it means the tribe or a nation. Ethnic culture has not been created on the bases of racial differences rather it is quite a different concept than races. The ethnic groups are made on the bases of their original land, tribes and history. The characteristics that are shared in ethnic culture may include country, origin, language, religion, ancestors and the culture shared by the ancestors. Ethnicity depends upon many different features and these features are related to the biological and historical attribute so the ethnicity is never affected and get changed by the culture in which a person is living. He will always be linked up with his ethnic culture no matter where he is living. The preservation of culture and ethnicity is the responsibility of the people belonging to that culture or ethnic group. A person should always be proud of his history and ethnicity. (Allison, 1, n. d) Western Society: It is considered that the western countries that are forming the western society are having a much modernized way of living. Their life style is pretty high as compared to the other countries of the world. Western society is mostly identified by the high levels of educated people and the modernized way of living. Western society is purely based on the modernized world and fashion and they are apparently not following any ethnic culture. The western society is totally moving ahead towards glamour, fashion and high levels of life styles. Many of the western society related people believe that ethnicity is of no value now. They consider people old fashioned if they are ethical. The western society follows the values that are set by their own. The western values include freedom, equality and modernism. All the European countries are basically western countries. (Western society, 1, n. d) Integration of Western Society and Ethnic Culture: In today’s world the ethnicity and culture are becoming so complex due to the integration of ethnic culture with the western society and as it is a known fact that western society keeps on changing and new trends and traditions are emerging in the western society. The integration of western society and ethnic culture is really a confused one as both are having different values and believes. The western society is very much impressed by the new innovations and developments. This is the age of globalization and developments and the ethnic culture is obviously lacking the innovative approach as well as it does not present any independent system. The ethnic culture is totally dependant over the customs and traditions that were set by their ancestors. Although the western society is having their own values and are just concerned with the independence and innovation but still the presence of ethnicity in the western society can not be denied because no matter to which direction the society is moving but the basis were obviously the ethnic culture of Europe. The ethnic culture has provided the roots from where the society started to flourish so the ethnicity can not be denied. Every culture and society does posses some root culture or tradition and the western society also follow the ethnic culture of Europe. But apart from the development and innovations it is recommended that the ethnicity should also be protected. (Bazieva, 1, 1998) Ethnicity can be defined as the perception of a person about himself by being a member of an ethnic group having some history and attitude to follow. Ethnic culture continues to develop and it is not a static process. Ethnicity develops by adapting a process of observing the ethnic culture for some period of time and then exploring many new things and making their relation with the changes that are being made in society today. So in this way developments in ethnic cultures are being made. Although the western societies are hardly following any ethnic culture but whatever they are doing in the world today they always integrate their modern doings with their ethnic cultures. So with the integration of ethnic cultures in to the western society it can not be said that the ethnic cultures have lost their identities because even in today’s modernized western society still the people want to show some history of their ethnic culture in all of their changing trends some how. But the main thing is that how can the ethnic cultures and western society can merge together as they are two quite different ways of living. If both the cultures are integrating then again there will be some people who would not be able to manage. The integration of ethnic culture with western society obviously provides bicultural environment in which in most of the cases it has been observed that ethnic culture never loses its identity instead the ethnic culture comes first always. When the ethnic culture is being mingled up with the western society then according to the Sommers, â€Å"Understanding the process and components of the ethnic identification is valuable. In addition, it may also help to prevent numerous psychological dysfunctions related to identity confusion† This statement illustrates that the integration of ethnic culture and western society is possible but it is necessary that the elements of ethnic culture should be understood properly and also should be preserved as they have got a lot of value because they belong to their background and history and also have been shared by their forefathers. The elements and characteristics of ethnic identity and culture are very much valuable assets for any individual that he should keep safe through out his life no matter where is he living and how. It is not bad to adapt some thing new or to be modernized but the main thing is that one should never forget his ethnicity. If the ethnic identities are getting mixed up or lost then it also can create serious mental confusions for a person and he will be confused that what he should adapt or what he should not so the ethnic culture should never be ignored. (Huang, 1, 1996) Obviously the western culture has got a lot of differences if it is compared with the ethnic culture and every ethnic culture is different from the other then still in these situations if the adaptation or integration of ethnic and western cultures occur then a lot of struggle is required to bridge the gap between the two cultures. This amalgamation some times also creates conflicts between the groups of people because in this modernized society there are many people who do not believe in ethnicity and also do not respect their history and background so the people who are in favor of ethnicity get hurt by this thing and such a situation creates the situation of conflicts. In this diversified world it is not possible to avoid the amalgamation of different cultures in to the modern world so the bond between different cultures is getting necessary but the main thing is to highlight the ethnic values and believes so that the up coming generations do not completely forget the values of their fore fathers. If the ethnic values are not presented clearly then the upcoming generations will never be able to understand their history and culture. There should be always space for all the ethnic cultures when they are being adapted by the western society. The western society should not adapt it in such a way that the ethnic culture looses its identity. There should always be a balance between the different cultures; which means that the attitudes, identity, beliefs and values should never be ignored. If the different identities are maintained then the integration of western society and ethnic cultures will never create any issue like loss of identity and so on but if the ethnic values are being ignored then this will lead to some loss as the values that are given by the elders are always helpful in all the aspects. Basically the integration of cultures never makes any culture to loose its values and beliefs until and unless the people who are following that culture are also respecting the customs and traditions set by their ethnic culture. The adaptation of modernization is not some thing wrong but the thing is to preserve your ethnicity and develop your society by keeping in mind your ethnic culture and new customs and traditions should be introduced only by having the background in the mind. (Boulding, 1, 1998)

The Black and White World of Atwoods Surfacing Essay -- Atwood Surfa

The Black and White World of Atwood's Surfacing  Ã‚  Ã‚  Ã‚     Ã‚   Many people elect to view the world and life as a series of paired opposites-love and hate, birth and death, right and wrong. As Anne Lamott said, "it is so much easier to embrace absolutes than to suffer reality" (104). This quote summarizes the thoughts of the narrator in Margaret Atwood's novel Surfacing.   The narrator, whose name is never mentioned, must confront a past that she has tried desperately to ignore (7). She sees herself and the world around her as either the innocent victim or the victimizer, never both. Atwoods use of opposing characters and themes throughout the novel serves to support the narrators view of life as "black and white," things that she can categorize as either a victim or a victimizer. Critical moments in the novel work to reverse the assumed roles and, for the narrator, only after her submerged memory has surfaced can she begin to see the possibility of life as more than a binary reality. Anna plays the role of the classic submissive female married to David's classic chauvinist male. "Wanting to remain attractive to her husband, Anna attempts to conform to the eroticized and commodified images of women promulgated in the mass culture" (Bouson 44). Although the novel is set during the 1970"s, the decade of one of the great feminist movements in our history, Anna remains a woman who maintains herself for her husbands benefit. In a critical scene in the novel, the narrator sees Anna applying makeup. When she (the narrator) tells her that it is unnecessary where they are Anna says "He doesn't like to see me without it," and then quickly adds, "He doesn't know I wear it" (41). To the narrator, Anna is a victim. Although she allows he... ...l E. "Margaret Atwood and the Poetics of Duplicity." The Art of Margaret Atwood. Ed. Arnold E. Davidson. Toronto: House of Anansi Press, 1981.    Lamott, Anne. Bird by Bird. New York: Doubleday. 1994.    Lecker, Robert. "Janus Through the Looking Glass: Atwood's First Three Novels." The Art of Margaret Atwood. Ed. Arnold E. Davidson. Toronto: House of Anansi Press, 1981.    Shepherd, Valerie. "Narrative Survival: The power of personal narration, discussed through the personal story-telling of fictional characters, particularly those created by Margaret Atwood." Language and Communication. 15.4 (1995): 355-373.    Most of the novels characters can be classified as either a victim or a victimizer, but none more so than David and Anna. A classic submissive female, Anna maintains her marriage to David, the classic chauvinist male.   

Bank of China and HSBC comparative analysis Essay

From the experiences of customers with internet banking, it would be evident that the internet services of HSBC have been well established and have also been accepted as customer friendly, timely and efficient. An overwhelming three fourths customers have accepted that the security of the internet is greater than physical banking which indicates a high level of its effectiveness. It is also evident that those customers who have got accustomed to the use of the internet for banking are likely to continue with this experience. Thus where Bank of China had quite low scores for customer friendliness and efficiency at 32 and 41 % respectively, an overwhelming 81 % of the populace still wanted to continue with internet banking. The overall banking experience has been positive for 54 % of the customers of Bank of China and 67 % of the HSBC. Thus there is adequate scope for improving its services for the customer to provide them an excellent banking experience. Since banking is a personalized event, it is of essence that the customer is provided a special touch be it the individual or the corporate. Failure to do the same will lead to loss of a client which is not good for any business. As the competition in the Chinese banking space grows, it would be important to enhance the satisfaction level to the customer. The Bank of China is a well established banking financial institution, which has a tradition of almost a century of banking, It has been able to adapt to the changing environment very rapidly over the years which is evident from a past turbulent history. Despite nationalization of the banking services in China in 1949 and subsequent liberalization in the 1990’s the Bank has demonstrated admirable resilience in adapting to the changing norms and focusing on the development of services appropriate to the needs of the time. After the Chinese economy has opened, the bank has been particularly benefited as it has been able to exploit its strength of global business by integrating Chinese business needs with the global requirements. The Bank of China was the first Chinese bank to list in domestic as well as the international stock exchanges during the year 2006. (Interim Report, 2006). This will subject it to greater accountability and the management will have to conform to international standards of accounting systems with greater verification by share holder bodies. (Interim Report, 2006). The bank recorded very impressive results for the first half of 2006 with profits of RMB34,338 million and RMB19,477million, operating and net respectively. This was an increase over last year of 19. 72% and 28. 30% respectively. It is however seen that impairment losses are quite high at RMB5. 479 billion, which demonstrates increase of RMB513 million over the same period last year. (Interim Report, 2006). This is the area of concern as controlled by the state, there is a possibility of increase in this facet which will be a set back to the growth and credibility of the Bank. Internationalization is the focus of the Bank of China and it has adapted maximum international banking practices in China. The Bank is always looking for opportunities to enhance its corporate as well as financial image and in pursuance of which it has become the sole banking partner of the 2008 Olympic Games in Beijing. This to some extent will contribute to its brand image and also indicate its role towards fulfilling corporate social responsibility. (About Bank of China,. 2006). In China, the Bank has a very high reputation, being recognized internationally as the Best Bank as well as the Best Domestic Bank in China by Euromoney for a record eight times. (About Bank of China,. 2006). Apart from these many other awards are accredited to the Bank. Bank of China has a wide range of products and services for the corporate as well as the personal consumer which compare quite reasonably with that provided by HSBC. It has considerable advantage in offering foreign exchange services since it has been nominated as the lead branch and hence it obtains considerable benefits from the same. The ability of the bank to exploit its advantage is evident with its spot transaction policy to be settled on the second working day of conclusion of the foreign exchange transaction. It has various types of foreign exchange dealings, conducted by individuals the counter personnel or through the internet. (Forex, 2006). That the Bank is enhancing the efficiency and effectiveness of its services is evident from the credit card programme. BOC provides a credit card which is valid nationally as well as internationally. There is a 50 day interest free repayment period and all payments up to the provided line of credit are provided conveniently. (Card, 2006). The card can also be used for drawing cash, there is a no risk report after loss which can be given on telephone. The BOC is increasingly attempting to popularize this concept and has also tied up with various discounted retailers to provide benefit and enhance card usage. A recent introduction is a reward for increased usage of the card.(Card, 2006) Thus by spending 1 RMB, a customer gets the benefit of 1 point and for spending 1 US dollar, benefit of 8 points are given. These points can then be exchanged for various gifts including travel tickets, phone recharging and ordinary purchases based on various schemes prevalent. (Card, 2006). The application procedure has been simplified and there is a double currency facility for consumption as well as for withdrawal of cash based on the credit card. The services available through the bank being world wide, it proves of great benefit to Chinese individuals as well as business persons to hold these cards. (Card, 2006).

Cement Kiln Shell Welding

Cleaned the weld chamfers free from rust preventive coating. * Welded erection irons (20 Nos) on both sides of the joint & pulled the sections together by draw bolt. * Adjusting irons are welded in between the erection irons where shell overlap was found. * Checked the alignment of the shell with Piano wire arrangement. * Gap of 3mm maintained in between the shell joint. * Strong backs will be welded on one shell after initial alignment. * Took polar readings on either side of the joint & both ends of the Shells * Plotted polar diagrams and checked the eccentricity. Tolerances : * Eccentricity (radial run out ) must not exceed * +/- 1. 0 mm of the inlet & outlet rings * +/- 1. 5mm of the erection welds. * +/-1. 4mm of kiln section in the live ring. Axial untruth of live ring must not exceed +/- 1mm * After completion of alignment, weld the strong backs to the other side. Welding of Joint : * Clean the joint surface. * Preheat the joint area of shell ( 1m lg ) to 150 deg * Welding ele ctrodes are to be preheated * Complete the root run on the outer surface of the joint side with 2. 5mm electrode. * Next with 4mm electrode & then 5mm & 6 mm electrodes. Gouge & remove the root run weld from the inner surface of the joint, check with Dye penetrant for any cracks and start the root run inside. * Complete the inside welding. * Check the joint by Ultrasonic testing. * Importance of Pre-heating: * Preheating slows the cooling rate in the weld area. This may be necessary to avoid cracking of the weld metal or heat affected zone.* Hydrogen contributes to delayed weld and /or heat affected zone cracking, hence it is important to keep the weld joint free of oil, rust, paint, and moisture as they are sources of hydrogen. * Electrodes used ( 1-2 joint) : FLS 9721 : E 7018 (3. 15mm ) Bottom runs * FLS 9721 : E 7018 (4. 00mm) * FLS 9721 : E 7018 (5mm) * FLS 9732 : E 6027 for Cover Run * E 7018 E 6027 * Yield stress : 410-480360-410 N/sq. mm * Tensile strength :510-590 440-490 N /sq. mm * Elongation : 28% 27 * Impact (Charpy V) * +20deg c – approx. 14090 * Electrodes used (other joints) : * FLS 9727 : E 9018 (3. 15mm ) * FLS 9727 : E 9018 (4. 00mm) * FLS 9727 : E 9018 (5mm) * FLS 9727: E 9018 ( 6mm) E 9018: Yield stress : 490-590 N/sq. mm Tensile strength : 640-740 N/sq. mm Elongation : 25% Impact (Charpy V) +20deg c – approx. 180

Free Essays on Four Freedoms

From â€Å"The Four Freedoms,† delivered by Franklin Delano Roosevelt, January 6, 1941 Yes, and we must prepare, all of us prepare, to make the sacrifices that the emergency almost as serious as war itself demands. Whatever stands in the way of speed and efficiency in defense, in defense preparations at any time, must give way to the national need. A free nation has the right to expect full cooperation from all groups. A free nation has the right to look to the leaders of business, of labor and of agriculture to take the lead in stimulating effort, not among other groups but within their own groups. The best way of dealing with the few slackers or trouble-makers in our midst is, first, to shame them by patriotic example, and if that fails, to use the sovereignty of government to save government. As men do not live by bread alone, they do not fight by armaments alone. Those who man our defenses and those behind them who build our defenses must have the stamina and the courage which come from unashakeable belief in the manner of life which they are defending. The mighty action that we are calling for cannot be based on a disregard of all the things worth fighting for. The nation takes great satisfaction and much strength from the things which have been done to make its people conscious of their individual stake in the preservation of democratic life in America. Those things have toughened the fiber of our people, have renewed their faith and strengthened their devotion to the institutions we make ready to protect. Certainly this is no time for any of us to stop thinking about the social and economic problems which are the root cause of the social revolution which is today a supreme factor in the world. For there is nothing mysterious about the foundations of a healthy and strong democracy. The basic things expected by our people of their political and economic systems are simple. They are : Equality of opport... Free Essays on Four Freedoms Free Essays on Four Freedoms From â€Å"The Four Freedoms,† delivered by Franklin Delano Roosevelt, January 6, 1941 Yes, and we must prepare, all of us prepare, to make the sacrifices that the emergency almost as serious as war itself demands. Whatever stands in the way of speed and efficiency in defense, in defense preparations at any time, must give way to the national need. A free nation has the right to expect full cooperation from all groups. A free nation has the right to look to the leaders of business, of labor and of agriculture to take the lead in stimulating effort, not among other groups but within their own groups. The best way of dealing with the few slackers or trouble-makers in our midst is, first, to shame them by patriotic example, and if that fails, to use the sovereignty of government to save government. As men do not live by bread alone, they do not fight by armaments alone. Those who man our defenses and those behind them who build our defenses must have the stamina and the courage which come from unashakeable belief in the manner of life which they are defending. The mighty action that we are calling for cannot be based on a disregard of all the things worth fighting for. The nation takes great satisfaction and much strength from the things which have been done to make its people conscious of their individual stake in the preservation of democratic life in America. Those things have toughened the fiber of our people, have renewed their faith and strengthened their devotion to the institutions we make ready to protect. Certainly this is no time for any of us to stop thinking about the social and economic problems which are the root cause of the social revolution which is today a supreme factor in the world. For there is nothing mysterious about the foundations of a healthy and strong democracy. The basic things expected by our people of their political and economic systems are simple. They are : Equality of opport...

The French Expression A La Fois

The French Expression A La Fois Expression:   la foisPronunciation: [ah lah fwah]Meaning: at the same time, at onceLiteral translation: at the timeRegister: normalThe French expression la fois means at the same time, even though the seemingly essential word mà ªme is not - indeed, cannot be - included. (See synonyms, below.) Examples   Ã‚  Ã‚  Je ne peux pas lire et à ©couter de la musique la fois.I cant read and listen to music at the same time.Ce film est amusant et à ©ducatif la fois.This movie is (both) funny and educational at the same time.Ne parlez pas tous la fois, chacun son tour.Dont all speak at once, everyone (will) speak in turn. Synonyms and Related Expressions avoir le don dubiquità © - to be everywhere at once.se dà ©doubler - to be in two places at once.en mà ªme temps - at the same time.ensemble - together.mà ªner ___ de front - to ___ at the same time, e.g.mener deux affaires de front - to run two businesses at the same time.mà ªner plusieurs tà ¢ches de front - to perform two tasks at the same time. Expressions with ​La Fois chasser/courir deux lià ¨vres la foisto try to do two things at once(literally, to chase/run after two hares at the same time)On ne peut pas à ªtre la fois au four et au moulin. (proverb)You cant be in two places at once.(literally, You cant be at the oven and the mill at the same time.)Nul ne peut servir deux maà ®tres la fois. (proverb)You cant serve two masters.(literally, No one can serve two masters at the same time.)

Commodity Trade Essay Example | Topics and Well Written Essays - 2750 words

Commodity Trade - Essay Example Topic Page No. Figure 1. China Imports and its Trends from year 1980-2007 5 Figure 2. China Exports and its Trends from year 1980-2007 5 Figure 3. China net trade of rice, wheat and corn, 1961-2008 6 Figure 4 China’s Grain Exports from 2008-2010 7 Figure 5 Grain Consumption in China 8 Figure 6 Global Grain Prices 11 1. Introduction: There was a time three decades ago when China had a negligible role in the world trade. However, the situation has significantly altered over the years and now the country has improved its performance and is considered as one of the largest exporters in the world. The country also imports considerably products like raw materials, halfway contributions, and others. The growth of the country in the recent years with respect to trade has created significant challenges for the other countries in the world. Demands of materials in the country has significant impacts on the other countries that has also been felt with the deceleration in China’s i ndustrial production in the middle of the 2008-2009 global economic crisis contributing to a remarkable collapse in the prices of commodities (Feenstra & Wei, 2009, p.1). In the present times, there has been a steep rise in the prices of the different commodities. Considering commodities like the grains, rise in demand has been experienced with the rising incomes in countries like India and China. Several factors associated with the trade policies of the country can be realized to have significant effects on the imports and exports of grains. The production of grains including wheat, flour, rice, and others are largely dependent on the world market that is associated with a country’s imports and exports (Ensuring the UK’s Food Security in a Changing World, 2008). The present study reflects on the emerging nations participating in the global financial markets through import and export mechanisms and thus having an impact on the commodities. In this case China has been c onsidered and grains have been chosen as the commodity for the purpose of the study on the impact of the country’s imports and exports on the commodity. 1.1. Aim of the Study: The aim of the study is to understand the impacts of the trade policies of emerging nations on different commodities considering China as the nation and grains as the commodity. 1.2. Objectives: In order to achieve the aim of the study, the following objectives have been considered: To learn about the trade policies- imports and exports- of China, considering grains as the commodity chosen for the study. To discuss about the major importers and exporters of grain. To learn about the international price of grains and their agricultural policies in the market. To try to determine the impacts of China’s participation in global financial markets through exports and imports on the grains commodity. 2. China Imports and Exports: An Overview: Over the recent years, the imports and exports of China have increased with the total value of the exports and imports being recorded as USD 2.174 trillion in the year 2007. The total value of imports has been recorded at USD 956 billion in 2007 that reflected an increase of 25 percent on a yearly average. This has been possible owing to the living standards of the citizens of the country being rising over the years (China import and export trends, 2011). The imports and trends of the country can be represented through the following graph: Figure 1: China Imports and its Trends from year

Successes and failures of Mussolini Essay Example | Topics and Well Written Essays - 750 words

Successes and failures of Mussolini - Essay Example Mussolini was among the leaders who laid the foundation for fascism in Italy. Fascism for these people included terms like nationalism, expansion, corporativism, anti-communism, social progress, propoganda, etc.. In the years that followed Mussolini tried to incorporate all these fascist ideolgoes into his policies and to a great extent was able to influence his people and gain the admiration of other political figures of that time. Some of the domestic policies he introduced from 1924-1939 were quite successful, the taming of the Pontine Marshes and the Lateran Treaty between the Kingdom of Italy and the Holy See being some of his successful achievements. Some of his policies resulted in improvement of job opportunities, and public transport. He was also able to achieve economic success in Italy's colonies and commercial dependencies. The policies Mussolini introduced can be divided into economic policies, political policies and social policies. As mentioned earlier, some were successful and some were failures. A perusal of these policies will enable us to evaluate Mussolini's successes and failures as a leader of a single party state. The idea of a corporate state was first introduced by Mussolini. ... Each syndicate came under the representatives of the Fascist party thereby ensuring that the state could intervene whenever the need arose. According to Mussolini "Fascism should more properly be called corporatism because it is the merger of state and corporate power." Mussolini (1932) on another occasion said "The Fascist conception of life stresses the importance of the State and accepts the individual only in so far as his interests coincide with the State. It is opposed to classical liberalism [which] denied the State in the name of the individual; Fascism reasserts the rights of the State as expressing the real essence of the individual." The Battle for Grain was a campaign that encouraged workers to produce more grain to make Italy self- sufficient. The State took over direct control of many banks and heavy industry. In production the focus was mainly on military production. Although some of Mussolini's economic policies failed, not all of his economic policies were failures. His overall economic policy worked well for Italy and there was some economic growth in Italy despite the world wide depression. His regime was the most productive in Europe, in terms of raw materials, especially in pig iron. The Battle for grain campaign resulted in a 50% increase in production between 1922 and 1930. However it also resulted in deficiency in the diet of the poor. Mussolini's political policies were all directed towards consolidating his power. Mussolini, being a a prime minister of a coalition government that had only35 fascists, could not exercise full control. So he kept all important posts like home affairs for himself. In his first speech, he asked for cooperation from members of parliament and

The Houston Museum of Natural Science Essay Example | Topics and Well Written Essays - 500 words

The Houston Museum of Natural Science - Essay Example The colours of the stones or gems are very pleasing to the eyes. It adds to the effect of the object being antique. The person in the object is wearing a gold necklace portraying a man with wealth or power. I really like the object. It is very antique. It also opens us to understanding the culture and history of Ukraine. The image shows us that the people in earlier times already are very creative. They incorporated animal sculptures and sacred symbols. 2. This art piece shows us that Texas has an epic history and a diverse geography. The image shows us three different persons. I believe these persons are three of the most popular legendary persons in Texas. Though I am not familiar with the history and legends of the State of Texas, this art piece shows us that the people in Texas knew how to give respect and pay tribute to their legends or heroes. The image shows the max of the state and three persons. The three persons are painted naturally by the painter. The two persons looked l ike they were wealthy and powerful. The third person looked like a leader of the army. The map of Texas was used a background of the three persons. This just shows that Texas has a lot of legendary people. I liked how the painter wanted to communicate to the people who are looking at his art work. Even at first look, you will really think that those persons in the image are known in their state and might have contributed greatly in the history of their place.

Importance of and Benefits of Good Customer Service

Importance of and Benefits of Good Customer Service Chapter 1 Introduction: Providing Quality customers service is one of the practical jobs that cannot be learned without experience, so it is very much important to deliver the best possible quality service to all the customers. When studied and analysed carefully about the importance of customers to organisation , the researcher found out that the cost difference between getting a new customer compared to retaining a current customer is that it costs 7 times as much as bringing in a new customer, than to keep an existing one. Eddy. B.W (1983); Therefore we must ensure loyalty with our customers through utilizing all the back to basics of customer service. The customers change the organisation or leave because of a lack of attention that is given to them When customers go to any of the organisation, there grows an opportunity to improve or worsen the relationship with the customers. Hopefully each and every organization wants to improve the relationship with the customers. Saunders, J A. (2004) Thus utilizing this opportunity as one of the precious one, a good impression can be created by satisfying each and every need and wants of the customer from the organisation. It is in fact tough and hard to do so, but it is not impossible. 1.1 Aim: To make a review on the need of quality Customer service in the Brassiere Restaurant Hilton Hotel As we know, each and every individual in this world is a customer to each other which are linked like a world wide websites. Providing the quality customer service is the need of the Hilton Hotel from every department because customers are their building blocks, and if the blocks are not sufficient the probability of declining and closing down the business rises. The Brassiere is a Samplecontinental cuisineat this celebrated Paddington restaurant. The Brassiere brings asumptuous menuserving breakfast, lunch and dinner for up to 160 guests. Patrons of the Hilton London Paddington enjoy a comfortable atmosphere for relaxed dining Customers want proper attention and timely service as they pay for each and every activity. A very frequently uprising question in every manager or the executive bodies of the Hilton Hotel Restaurant is the importance of customer service. Thus the main endeavour of this examination is to find the need of quality customer service in the Brassiere of Hilton Paddington Which is empathetic, supportive and accessible. The system utilized by Hilton Paddington to measure the guest satisfaction level is widely known as SALT, which means Satisfaction and Loyalty Tracking Survey. This is a system designed by Hilton and is updated daily. Different Department has different scores which at the end is the overall score. This determines the areas and the department that needs to improve and take the score high. (Hilton Hotel Paddington, 23rd March 2009). 1.2 Objectives: It is often said and extensively accepted that, eminence customer service is the keystone to all service-oriented business. Yet the words and concept are often not fully comprehended by many within the service providing department (Brassiere of Hilton Hotel). The objectives of this research is to, Study the importance of quality customer service in the Brassiere To understand the benefits of Good customer service to Brassiere. To find the factors affecting Good customer service in the Restaurant, To study the techniques used by Hilton employees to satisfy Guests. Find proper way to satisfy guest and increase the revenue of the Hotel. Criticism and appreciation on the customer service level of Hilton Brassiere. It is very difficult to track down the factors that affect the delivery of customer service, but the techniques and comments can lead us to determine it. There is no mystery to solve it but a simple understanding is enough. Every hotel gives service but something small and extra-ordinary from Hilton Brassiere will raise the satisfaction level. So the above objectives have to be met in order to keep the business in good level. 1.3 Rationale The underlying principle for the research on the Need of quality customer service in Brassiere Restaurant of Hilton Hotel is to clearly understand and manipulate the standard and rectify its standard. To meet the need and wants of the customers by deploying some basic principles of Quality Customer Service in each and every step while dealing with the customers as a professional. This helps to bring the improvement in Hiltons Brassiere SALT score as the level of customer service is standardized. SALT scores can be increased by considering the following given points: Standard Service, Diversity and Equality, Physical access, Timeliness and Civility, Handling Complaints, making appeals, installing variations and choices and official language equality in both external and internal customers. 1.5 Summary: Customer servicelevel of Brassiere, Hilton is a series of conducts designed to enhance the level of customer satisfaction that is, the feeling that a product or service has met the guests expectation. To understand the importance of Quality customer service in Brassiere, and to deliver it accordingly is one of the major task of the Hospitality staffs. Quality customer service plays a vital role in creating a good and positive impact to each and every one who comes and goes in Hilton Paddington Hotel. To survive in todays highly-competitive global marketplace of business and customer service, Hilton has improved and is on the way to reach excellence in their quality products and service. So Quality customer service in current market matters a lot and is the key route towards growth and success of the Hiltons Brassiere and the Hotel itself. Chapter 2 Literature Review: Introduction: Defining quality customer service and its components is a form that is actionable in the workplace is an important endeavour that an organisation should not take lightly. The quality of service must be kept always in a high standard either the organisation is medium or large sized business. Customers are so critical that they always look for value for money oriented products and services. So to attract more customers towards the particular business the level of service standard must me raised and carried consistently in each and every step while dealing with the customers. Without a clear and unambiguous definition of service quality, employees will be left with vague instructions and technique on improving and delivering service quality within the workplace. The result will be that each employee will be left to form and act upon his or her own definition of quality customer service which, more often than not, may be incomplete or inaccurate. This paper will review and analyse the literature on need of quality customers service, particularly those that delineate its components as well as those that provide links to behavioural intentions. Various thoughts are put into to understand the need of quality customer service in the hospitality industry as well as in other sectors. As per PZB (Parasuraman, Zeithaml Berr) RATER method, we can see and find the level of quality customer service delivered in every aspect and in every organization. R: Ability to perform the promised service dependably and accurately. Assurance: Knowledge and courtesy of employees and their ability to Inspire trust and confidence. Tangibles: Appearance of physical facilities, equipment, personnel, and Communication materials. Empathy: Caring, individualized attention the firm provides its customers. Responsiveness: Willingness to help customers and provide prompt Service. Quality Service: PZ (Parasuraman, Zeithaml ) defines quality customer service as the degree and direction of discrepancy between customers service perceptions and expectations (2006). Thus if the perception is higher than expectation, then the service is said to be of high quality. Likewise, when expectation is higher than perception, the service is said to be of low quality. Realising that there was not enough literature to produce a rigorous understanding of service quality and its determinants, PZB (1985) conducted an exploratory investigation to formally delineate service quality. Their investigation was composed of interviews with executives from four types of service businesses (i.e. retail banking, credit card, securities brokerage, and production repair and maintenance) as well as a number of focus groups composed of individuals who have recently received services from those businesses. Quality Service Process: One of the results of this investigation was the identification of ten determinants of service process quality. PZB (1985) listed them as follows: Reliability: Involves consistency of performance and dependability. Responsiveness: Concerns the willingness or readiness of employees to provide service. Competence: Means possession of the required skills and knowledge to perform the service. Access: Involves approachability and ease of contact. Courtesy: Involves politeness, respect, consideration, and friendliness of contact personnel (including receptionists, telephone operators, etc.). Communication: Means keeping customers informed in language they can understand and listening to them. It may mean that the company has to adjust its language for different consumers-increasing the level of sophistication with a well-educated customer and speaking simply and plainly with a novice. Credibility: Involves trustworthiness, believability, honesty. It involves having the customers best interests at heart. Security: Is the freedom from danger, risk, or doubt. Understanding/ Knowing the Customers: Involves making the effort to understand the customers needs. Tangible: Include the physical evidence of the service. The SERVQUAL instrument has been the predominant method used to measure consumers perceptions of service quality. It has five generic dimensions or factors and is stated as follows (van Iwaarden et al., 2003): (2) Reliability: Ability to perform the promised service dependably and accurately. (3) Responsiveness: Willingness to help customers and provide prompt service. (4) Assurance: (including competence, courtesy, credibility and security). Knowledge and courtesy of employees and their ability to inspire trust and confidence. (1) Tangibles: Physical facilities, equipment and appearance of personnel. (5) Empathy : (including access, communication, understanding the customer). Caring and individualized attention that the firm provides to its customers. (Gronroos, 1982; Lewis and Booms, 1983; Parasuraman et al. 1985). Customer Satisfaction: The relationship between customer satisfaction and loyalty can be divided into three categories. The first is extracted from the management of service literature. This study accommodates service and customer satisfaction as an antecedent of customer loyalty towards the company, which in turn influences the profitability, (Anderson et al, 1994). The second focuses on the individual level and contains mainly studied customer retention by customer purchase intention. This constitutes important shortcoming retention by the customer purchase intention. (Chandon et al, 2005). The third group focuses on the satisfaction loyalty link on the basis of individual level with the real purchase data. This group has tendered to reveal a weak or insignificant relationship between satisfactions and repurchase behaviours.(Bolton, 1998; Mittal and Kamakara, 2001). Customer Perception: One of the obvious difficulties in meeting customers expectations is that Perception is Reality. The way that customers perceive the staff is the only reality that matters to them. Therefore everything done for customers affects the customers perception of the organisation, and different customers can perceive the same service level differently. (Stuart Emmitt, 2000). Chapter 3: Introduction to Methodology 3.1 Introduction: Adissertation methodologyon the above topic on Quality customer service in Brassiere of Hilton Hotel Paddington is truly divided into two definite parts. These are the process of data gathering and then the process of data analysis on the concerned topic. Both of the parameters are important aspects in researching because these helped the researcher to gather the most in a good time. These items induced the credibility level of the results and findings. Data gathering methods utilized according to the preference of the researcher are listed below: 3.2 Research approach: To accumulate the required information, two specific research approaches has been used, which are as follows, a) Primary Research: This research approach involves the collection of data that does not already exist; this is done through numerous forms, including questionnaires to the manager, staffs and to the selected customers. This information has been collected from things like questionnaires, magazines and Interviews. Interviewing: The researcher in order to gather the data took an appointment with the manager of the Brassiere Hilton Hotel for an interview, where most of the questions were answered on the basis of the topic. The interview with the manager gave the researcher the points focused by the management of Brassiere on delivering the quality customer service and explained how they maintain their SALT score each and every day in their operation. The brand standard is followed very carefully so as to meet the guests expectation on their whole duration of stay. There are various service standards that are shown and taught to the staffs as they are on the operation. Data Mining: Data miningis the process used for extracting hidden patterns from data. Data mining became an increasingly important tool to transform the collected data into information to deeply understand and know the guest satisfaction strategy used in the Brassiere. The data mining step was a very crucial stage where the researcher faced a lot of difficulties in gathering the information. Various serious questions were delivered to the manager on how they gathered the SALT score and the comments from the guest that was posted or replied online. Magazines: The monthly issue of magazines that is found in the library and hotel are used to find and travel deep into the research. The magazines have some information that states the importance of good and quality customer service in the organisation. Questionnaires: Three questionnaires were designed in order to find the need of quality customer service in the outlet Brassiere of Hilton Hotel. The second questionnaires were delivered to the manager of the Restaurant and five staffs of the Brassiere, which has two supervisors. The third questionnaires were delivered to ten guests through the permission of the manager, as it is the non-business part of survey conducted within the Restaurant outlet of Hiltons Brands. b) Secondary Research: A) Printed Source: Printed resources like books, magazines and some Hiltons customers satisfaction comments were taken into consideration in order to accomplish this research. Various libraries were visited to get the information regarding the need of quality customer service in an organization, which were related, compared and placed in this project. B) Online Source: Many websites were visited in order to obtain the main factors that are needed for the organisation to maintain quality customer service at all time of their operations. The structure of a website address (URL) indicates the sites origin and status, for example, .ac or .edu indicate an academic or educational institution, .gov a government body, .org a non-profit organisation, .co or .com a commercial organisation. The visited dates are also indicated which all are listed in the bibliography of this project. C) Other Media: Some of the media were also referred in order to get the complete idea and knowledge of maintaining the quality customer service and its need in Hiltons outlet Brassiere. The medias like the video of the Hilton hotel that was provide to us in our induction day, and the videos from www.youtube.com were referred in order to accomplish the research. Research Strategy: The following steps outline a simple and effective strategy for finding information for a research paper and documenting the sources found. This research strategy on Need of Quality Customer Service in Brassiere will aim to help secure lasting improvements to the business of Brassiere in Hilton Hotel Paddington, London and improve the quality of service and cost-effectiveness customer services and customer care. In order to achieve these ambitious aims, the Researcher will support quality research in priority areas of relevance customer service and care and; a) Work with the staffs to identify topics which are important to the Brassiere and Service improvement, and amenable to research; b) Revise the importance of quality customer service in the Brassiere c) To understand the benefits of Good customer service to Brassiere. d) To find the factors affecting Good customer service in the Restaurant, e) To study the techniques used by Hilton employees to satisfy Guests. The strategy used to complete this research is interview and action research strategy. Other strategies are also carried but in few aspects only. In his strategy the questionnaires will be used during the interview that is designed in an easy format to answer. Qualitative Research: There are a wide variety of methods that are common in qualitative measurement. In fact, the methods are largely limited by the imagination of the researcher. Here the researcher discusses a few of the more common methods of collecting data in order to whole the project. a) Focus groups The researcher brought together a small number of subjects to discuss the topic on Need of Quality Customer Service in the outlet of Hilton, Brassiere. The group size was kept deliberately small, so that the members do not feel intimidated but can express opinions freely. A topic guide to aid discussion was usually prepared beforehand and the researcher usually chaired the group, to ensure that a range of aspects of the topic are explored. The discussion was written down and analysed. This focused groups provided a good amount of information and data to sum up the research. b) Direct observation In this type of study the researcher aimed to become immersed in or become part of the population being studied, so that the researcher can develop a detailed understanding of the values and beliefs held by members of the population. The researcher used observations to gather evidence about how value judgements made by staff and customers can impact on decision making. In this study, the researcher participated in the operation of the Brassiere observing situations where other staffs were faced with difficult moral choices. Observations were recorded as field notes and analysed for content. In-depth interviews The researcher was able to obtain few detailed information for the subject. The researcher used unstructured interviewing to explore the Brassieres functioning and customer relationships through the perception. The reason for choosing this method is due to lack of adequate theory and definitions in the field to produce a deep knowledge and facts in quality customer service delivery. Data Collection: The data collection on the desired topic is a time consuming process and also requires quite a long time. It is very complicated and enforces high pressure with work load. However in completing this research, two methods of data collection is employed, which are an interview and the questionnaires. Interview was with the manager of the Brassiere Restaurant of Hilton Hotel and the questionnaire was specifically designed to know the importance of quality customer service. Pilot testing was supposed to be conducted in the college but it is not done due to lack of time and busy schedule of the people who were targeted to run a pilot test. The researcher could not conduct the pilot test as some information is not complete due to this conduct. Questionnaires that were designed were given to the working staffs of Brassiere to fill in the staff questionnaire, the manager was given the questionnaire at the time of the interview and the questionnaire designed for the customers were given to 5 customers of brassiere as permission was taken before conducting this act from the manager. Case Study: Interview and Questionnaire The researcher is an employee of the organization Hilton, working there for about 4 months. The researchers overall goal is to study and formulate the need of quality customer service in the Brassiere. The researcher mentioned numerous challenges that he faced in gathering the data from the organization, some of which needed specific, technical information to address. The reason for choosing the interview and questionnaire method of collection data from the Manager of the Restaurant (Brassiere) and from the selected customers and staffs is basically to get the actual answers and the facts that is expected. This method is very practical and correct data will be extracted. The interview method was chosen but the manager of Brassiere postponed the date and time twice due to his busy schedule and work load within the department. The interview method is very straight forward method to gather facts and practical information that is going through in daily operation of the Brassiere. However the questionnaire method is the best technique to gather data, because it is very specific and straight to the point. This method gathers more and deep information in simple words that can be evaluated according to the operation method. Thus this technique extracted more and expected data based on the topic. Sample Size: To produce the project, the research approach taken by researcher is primary and secondary. The sample size for this research was not complicated and tough but was time consuming. The development of the sample of the population in the carried research was well designed and not much complicated, because the researcher carried out this research in the organisation where he works and has been continuing the work since last four months. The designed sample size of this research is small and choosy as it is based only on one department of food and beverage operation in the Hotel- Brassiere Restaurant. The sample population comprises of The Manager of the Restaurant, Staff of the Department Brassiere, and some of the chosen guests of hotel who were sampled with the recommendation of the manager of Brassiere. The total number of people sampled comes to a total of 12 plus some of the staffs who helped as well. These populations are involved in the customer satisfaction and care line on daily basis. They all enthusiastically agreed to provide good level of information. Totally 25 different questions were of which few were received back and the filled copies are attached. (Please find the attached sheet at the back). Thus all of the staffs and the management were very helpful in achieving this task. Reliability and Validity: The research strategy carried here is significantly contributively and increased the positive response towards the research. The interview and questionnaire that was delivered was regarding the customer satisfaction and quality service in Brassiere. The questionnaires that were asked have obviously accomplished the grade of reliability and validity. Findings and Results: The section of the research will produce the summation of the data accumulated with various methods and techniques. Mainly the data extracted from the questionnaire and the interview will be focused along with other results of methods. The response is well and good from the provided questionnaires and is received back completed from the population selected. The employees capability of setting up problems is about developing human supply with essential skills to carry successful service in the near future.(H and Huang H.C (2008). Thus the hotel aim and major priorities in providing quality customer service is based on the responses accumulated from the interview and the questionnaire which are as follows; 1. Delivering High standard service. 2. Proper Knowledge of operation and relationship. 3. Quality customer service 4. Guest Relationship of Manager and the Supervisors 5. Customer service skills. 6. Overall performance and quality of Brassiere Team. 7. SALT Score of Brassiere. 8. Good customer service and customer care 9. Staff training for development and further knowledge. 10. Handling Complaints 11. Methods of operation 12. Summary of quality customer service in Brassiere. Delivering High standard service: The outlet Brassiere aims to deliver high standard service at all time of their operation and always moves forward to perform the best. The standard in this will require a management support with skilled and knowledgeable staff. The staffs of Brassiere are aspiring to achieve the quality in the product and the service by focusing on customers and the business. Proper Knowledge of operation and relationship: The team members of Brassiere are guided and trained in each and every step while moving forward in the operation of the outlet. They are given training on the operation system and functioning of the business in various steps with gaps. A systematic job chat is done with the staff by the supervisor and the manager to identify the problems faced by the staff and the improvement made till date. The relationship is maintained and unity in diversity is basically followed and the working environment is very flexible and professional. Quality customer service: Quality customer service is a complicated and a broad term to use but, major aspects of it are achieved by the team of Brassiere. The service standard if Brassiere has better quality as compared to other similar kind of outlet or business. Professionalism is maintained and carried in each and every operational process. The guests expectation level is always met and exceeded as per the questionnaire sums up. Guest Relationship of Manager and the Supervisors: The guest relationship of the manager and the supervisor of Brassiere are superb. The manager during the operation of the restaurant goes to the guests of the hotel during the dinner, breakfast and lunch to extract the value and quality they are experiencing in the outlet. 13. Customer service skills. Chapter 5, Discussion: Introduction: Customers are the most important part of the Brassieres business. Quite simply, without customers there would be no business! So it is vitally important that customers are looked after well and given the highest standards of service, so that they come back again and also tell their friends about the good time they had staying and eating in Hilton Hotel London. Need of Quality Customer Service in Brassiere: These days customer service is not just about meeting customers needs, but it is about exceeding them. It is also important to stress giving excellent and not just good customer service. The staffs at Brassiere of Hilton Hotel Paddington are fully trained in all aspects of excellent customer service. The companys customer service aim is to give our guest a truly short break holiday and business experience which far exceeds their expectations. But, In Brassiere of Hilton Hotel customer service is much more than just being nice to the customers. It is about all staff in the Restaurant working towards a positive approach to customers which involves, a) Identifying Customers Needs: Knowing what the guests wants is fundamental to the success of Brassiere business and reputation. However knowing the guests need is often relatively easy, what can be more difficult is putting into practice the actions that are recommended. b) Developing the right products and Services: Having found out what its customers wants, Brassiere can begin to develop products and services that matches the various requirements to make sure that they are offered at the right price, in the right place and, in the case of profit. c) Measuring Customers Satisfaction: Customer service is a constant process to strive to be as successful as possible in satisfying customer needs. The product and services will need careful monitoring and adjustment to meet any changes that the customers are demanding. SALT scores (Satisfaction and Loyalty Tracking Survey) must me maintained as they use this technique to measure customers satisfaction level. d) Developing Internal System: Hilton Hotel need to give attention to the needs of the internal customers i,e the staffs working for the Brassiere Restaurant. Mechanism to improve internal communications, including regular meetings, social events and staff newsletters, are all part of improving the overall level of service to the customers. e) Staff Training: Training in excellent customer service skills is vital for all staffs in Brassiere Restaurant, not just those whose work brings them into daily contact with customers. Staffs working behind the scenes, like Back area, main kitchen, and the stewarding etc need to appreciate that they too have an important role to play in keeping the customers happy and satisfied. Benefits of Excellent Customer Service to Hiltons Brassiere Restaurant: Excellent customer service not only brings benefits to the customers, but also to the Restaurant and of course to the hotel. Staffs working in the Brassiere Restaurant will also reap rewards, recognition, with increased job satisfaction and star points ( a system of rewarding followed in Hilton when a Guest comments good about an individual). The main benefit to the Brassiere Restaurant Department on delivering quality customer service is shown in the figure below; Reason for Poor Customer Service: Providing excellent and quality customer service is highly a skilled task requiring motivation, effort and commitment from the staff involved in the operation of Brassiere and support from the supervisors and the manager. However even the most experienced staff can have bad days! There are various reasons why the performance level of the staff deployed in the operation of Brassiere falls down. Four of the most common are as follows; Lack of commitment: Insufficient Knowledge about the product and the service. Poor communication level. Lack of proper training. What can management do to demolish these factors? a) Discover any underlying problems that are causing the lack of commitment. b) Arrange staff training session to help deal with the problems. c) Provide a supportive environment in which the staff can flourish. d) Involve all staff in customer service improvement. Quality Customer Service: There have been quantum changes in the attitudes towards quality customer service in Hiltons outlet Brassiere in the recent years. An organisation that delivers consistent good and quality service is usually seen as being Quality Company. Indeed, quality has many parallels with the customer service, a

How Crime and Deviance Can Be Seen As Functional for Society Essay

Crime and deviance are acts that will elicit dissent from society. They take various forms and involve various concepts and theories. It will be the aim of this paper to explore those that are considered to be functional for society. It was Emile Durkheim who first clearly established the logic behind the functional approach to the study of crime and deviance[1] when he wrote The Rules of Sociological Method and The Division of Labour[2]. In those works, Durkheim argued that crime and deviance is â€Å"an integral part of all healthy societies†. He reasoned that crime and deviance are not only inevitable, but also functional for society and that they will only be considered dysfunctional when they reach abnormally high or low levels. His theory of functionalism rooted from his amazement with how society was able to keep itself intact amidst the social, political and economic upheaval provoked by the Industrial Revolution. He found that the social glue holding everything in place was: value consensus, social solidarity and collective conscience; and that crime and deviance had a role in this equation. â€Å"Deviance† is a wide-ranging term used by sociologists referring to behaviour that is off-tangent from social normalities[3], and that â€Å"crime† is a variant of deviance, only that it â€Å"comprises activities or actions which are deemed so damaging to the interests of the community† (Pease, 1994) that some form of identification and action must be done against the perpetrator. It follows that all crime are, by definition, deviant behaviour, but not all forms of deviance are criminal[4]. In the pre-industrial days, societies were sm... ... Publishers Ltd., Chapter 6, pp. 330 – 403 8. Kai T. Erickson (nd) Notes on the Sociology of Deviance, in Howard S. Becker (ed) (1967) The Other Side, Perspectives on Deviance, Glencoe, The Free Press 9. Robert A. Nisbet (1975) The Sociology of Emile Durkheim, London, Heinemann Educational Books Ltd., Chapter 7, pp. 209 – 237 Notes: [1] (Criminology, nd) [2] (Robert A. Nisbet, 1975) [3] (Chris Livesey,nd) [4] Ibid [5] Ibid [6] (Anthony Giddens, 2001) [7] (Durkheim, nd) [8] (Chris Livesey,nd) [9] (Haralambos and Holborn, 2004) [10] Ibid [11] (Emile Durkheim, nd) [12] (Criminology, nd) [13] (Robert A. Nisbet, 1975) [14] (Kai T. Erikson, nd) [15] (Chris Livesey,nd) [16] Ibid [17] (Chris Livesey,nd) [18] Ibid